Wendy Wu Tours

Speedy, to the point and simple.

The service was prompt, professional and informative. My queries were dealt with quickly. The agents were helpful and friendly.

This was an amazing trip from start to finish. Our leader Lizwe, always went the extra mile to make sure our trip ran smoothly and nothing was too much trouble. Our hi-light was being able to go up Table Mountain on Xmas Day. We were meant to go 2 days earlier but due to very strong wind the cable car was not running.
The safari in Krugar NP was wonderful. We got to see the 'big 5' in the first 3 safari drives.
All our accomodation was excellent and meals delicious.

We have travelled with Wendy Wu previously. They are amazingly helpful and just take all the stress out of booking trips of a lifetime. I had to ring several times to ask questions and they were always more than happy to help. I primarily dealt with Liz this time and she was amazing. The trips are not cheap but still excellent value for money when everything is taken into account. I would definitely recommend traveling with them.

I travelled with a friend Christine Beesley and we paid separately and had our own rooms so paid single supplement too!
The tour is amazing but there was a disconnect between what Wendy Wu organised and what the local agent Thompson organised!!!
On arrival in Johannesburg after an overnight flight and hardly any sleep we were welcomed at the airport and had a taxi transfer to the hotel, but there was only one room booked!!!! they expected us to share and it too two hours and us proofing the single room supplement PLUS four phone calls by ME to the local agent and finally Wendy Wu in the UK to resolve this!!!

We were sitting in the lobby and did not meet our guide till 6pm that evening.

Not a good start. We discussed this with our guide and he promised to make sure all the other hotel bookings would be correct.
But it happened again at the Safari Lodge hotel and at the Cape Town hotel! Each time WE had to point it out and get it fixed and it took time to do so.

At the safari lodge we were supposed to have a drumming and dancing show which did not happen and again there were two dinners on our Wendy Wu itenary which our guide did not know about. The group had to prove it to him and then it was organised at the last minute.

Loved the tour and hotels, but not up to your normal high standard.

Please get back to me about this.

Denise Estourgie

Mobile no 07970 120432

Great that my original enquiry was followed up the next day, in fact with a better offer for upgrading to premium economy.

Helpful and prompt in answering questions and making suggestions.
Post booking admin was straightforward and easy.

Prompt responses to questions- nothing too much trouble.
Very reassuring as new been a solo traveller.
Thrilled to have booked with Wendy Wu

I first contacted them by email and got a quick reply from a real person, giving me the information I needed without pushing me to decide before I was ready to book. When I did phone to book, i was passed to the same person who could not have been more pleasant and helpful. I have been very pleased with the service so far.

Booked at Destinations Travel Show in Manchester for Jordan with excellent attentive service from Keith and Natasha.
Keith explained everything about the tour and Natasha found a flight package tailor made to our requirements.