Wendy Wu Tours

Excellent service provided

Very good meeting with Gary.
But no more reviews until I have been on the holiday next year!

great very informative and efficient.

Courteous
Prompt
Efficient
Answered questions
Pleasant phone manner

Could not be more helpful. We booked through Dedtinations. The lady at the desk was great at providing us with info. After some thought, we opted to book and were sorted by Chris (Friday show). Although he was selling us a holiday, he was very very helpful; funny without being over the top. I had to speak to a lady in the office to give personal details. She was also excellent too. Altogether it was an excellent experience and i would recommend Wendy Wu to others

The travel agents were knowledgeable, easy to communicate with, and nothing but pleasant and polite and did their utmost to get us the best deal.

Warm welcome when I approached the stand. Once I explained what I wanted I was introduced to Kieth who listened to my requirements showed me the brochure for China. I agreed the tour I wanted and he explained the costs and dates available. Once this was set I explained that I wanted to travel business class and he contacted Matt who provided the costs and times of travel. In a very shirt while I had the date and time of travel plus the type of travel that I wanted. All the above made for a good experience and met my needs hence my agreed booking.

I was pleased with the service I received when initially booking my forthcoming holiday. However, when I telephoned subsequently to enquire about upgrading my flights, the WW rep automatically assumed I was looking to upgrade to First Class (which I would have done had the price not been so extortionate!) I later went online to see if the airline had a Premium Economy cabin (which it does) and subsequently booked seats in this cabin. However, it would have been good if the rep had advised me of this fact during my initial booking rather than me having to undertake my own research.
Additionally, it would be great if a booking agent's name could be appended to any email confirmations etc, so that one has a name to ask for as opposed to the rather impersonal use of a booking reference.

Very helpful staff member who dealt with my queries very quickly and was do helpful

From the moment of our first contact nothing was too much trouble. We went through a few changes to our itinerary and flights and our consultant did not tire of giving us all the different options.