The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Vietnam & Cambodia Discovery

Friday 10 Apr 2026
Overview Rating:
Our Tour: Excellent
This was a Go Beyond small group tour of 14 people.
Our local guide Lap was a mind of knowledge about his country. He kept us well organised and on time. He helped foster a fun atmosphere in the group.
Tour tour was well put together seeing the best of Vietnam & Cambodia.
I enjoyed hiking in the rice terraces in Northern Vietnam. Cycling around the rice fields in Hoi An. So much to see and do. I liked the hustle and bustle of Hanoi & Saigon. This trip combined being in nature and also the city. We had plenty of opportunity to meet local people.
Highly recommended.

Vietnam Panorama

Thursday 09 Apr 2026
Overview Rating:
Our Tour: Excellent
The whole experience from first booking the tour to returing home after the tour was easy and stress free. As a solo traveler they made it so easy, The tour itself was exceptional and the tour guide Thung made it a very enjoyable holiday .Thung knowledge is wonderful and could relay his experience going through the Vietnam War (they call it the American War) as a child was very enlightening. He is certainly the guide to have if doing a trip through Vietnam. If you are considering visiting this very busy city than don't think twice just BOOK IT you will not be sorry

Our Response

Dear Customer,
We’re delighted to receive your wonderful feedback — thank you! It’s fantastic to know that everything from the itinerary to your guide’s professionalism made the journey smooth, enriching, and enjoyable. We hope to welcome you again on one of our tours in the near future!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Vietnam Panorama

Wednesday 08 Apr 2026
Overview Rating:
Our Tour: Excellent
A great holiday, packed with interesting places to see and visit. Everything was well planned and it was good that all meals were included. We had a wonderful guide in Lap, he was very knowledgeable, helpful and went out of his way to make sure we all had a good holiday. A wonderful ambassador for his country and Wendy Wu holidays

Vietnam Panorama

Wednesday 08 Apr 2026
Overview Rating:
Our Tour: Excellent
An amazing tour of this wonderful country. Extremely well organised with the most amazing guide in Qui. Would definitely recommend.

Vietnam at a Glance

Monday 06 Apr 2026
Overview Rating:
Our Tour: Excellent
Excellent
Couldn't have been better.
Superb organisation and care by Wendy Wu.
Our guide, Qui, was knowledgeable, professional and personable.

Our Response

That's wonderful to hear and we'll be sure to pass on your comments to Qui. Many thanks for your review, it is sincerely appreciate. Jimmy, Wendy Wu Tours.

Vietnam at a Glance

Sunday 05 Apr 2026
Overview Rating:
Our Tour: Excellent
Awesome guide, amazing experiences. Overall a great way to see the country

Our Response

Dear Customer,
Thank you very much for your 5-star review. We are thrilled to learn that you enjoyed the tour and the guide made such a positive impact. We hope to welcome you again on one of our tours in the future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Vietnam Panorama

Thursday 02 Apr 2026
Overview Rating:
Our Tour: Good
Fabulous holiday but group size was much too big
Lap was a brilliant guide as very knowledgeable but would prefer him not to sell us extras as this meant we missed shopping in the best market on the trip
That was quite upsetting

Our Response

Many thanks for your review. We’ll speak with Lap about balancing his helpful recommendations with preserving the itinerary as planned. Your experience matters and we sincerely appreciate your feedback. Thanks, Jimmy, Wendy Wu Tours

Vietnam at a Glance

Tuesday 31 Mar 2026
Overview Rating:
Our Service: Good
I have only received one phone call as yet because my trip isn’t until 2027 so it’s early days.
Michelle

Our Response

Dear Michelle,
Thank you for your feedback. If you have any questions, our friendly Reservations Team will be happy to assist you with any of your enquiries. Looking forward to welcome you on our tour in 2027!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Vietnam & the Reunification Express

Friday 20 Mar 2026
Overview Rating:
Our Tour: Good

Our Response

Many thanks for your 4 stars, it is much appreciated. Jimmy, Wendy Wu Tours.

Vietnam at a Glance

Tuesday 17 Mar 2026
Overview Rating:
Our Service: Excellent
Quick and easy. Pleasant travel guides.

Our Response

Dear Customer!
It’s great to hear you had such a positive experience — thank you for your kind words.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Vietnam at a Glance

Monday 16 Mar 2026
Overview Rating:
Our Tour: Excellent
Good overall view of Vietnam. I felt I was visiting the country 10 - 15 years too late as there was so much commercialisation and new building. Still well worth visiting
Excellent guide who went above and beyond his duties. He tried very hard to help us all with the disruption caused by the Middle East Crisis.
Rather too much food but there was no problem getting vegetarian options and the Vietnamese meals were lovely
The first Western diner we were taken to was AWFUL. That was the one place I had virtually no choice without meat or fish.. The vegetable fried rice I did get served tasted like a packet of dried vegetable rice I might have bought in the UK for under £1. Nearly everyone in the group said the food was poor and the ambience of the place was not good. We all agreed that place should not be used again.
Everywhere we were taken was interesting. The resort on top of a mountain was weird with its replica "European buildings" but the views from the top were stunning and the cable car ride up amazing.
Hu Long Bay was definitely a highlight: the cruise ship was old but quaint and comfy, the small boat trip was very peaceful and had lovely scenery and the caves were great. It was a shame that some of the group remained on the boat, having been put off by the 90 uneven steps. They could have come and spent time on the ( artificial) beach.
It is not Wendy Wu's fault that the British element of the party got stressed when the Middle east conflict disrupted return plans. We had to move hotels but the guide actually walked round the area with us, after the evening meal, helping us find somewhere else. He could have been at home with his family but him being able to converse directly with staff really helped. He even ordered taxis the next day to get us and our luggage taken to the replacement hotel.
Some of our group were offered alternative flights, at a later date than the original, through Doha or Dubai. One pair accepted but, as was almost inevitable, those flights were also cancelled. 4 of the 6 Brits had to pay around £2000 each for a business class upgrade or wait indefinitely in Hanoi
Overall an interesting and fun trip

Our Response

Thank you for taking the time to share such a detailed and honest review. We're glad that overall you had an interesting and fun trip, and that highlights like Ha Long Bay, the cable car and mountain views, and the Vietnamese meals left a positive impression.

It's wonderful to hear your guide went above and beyond especially during the disruption caused by the Middle East crisis. We'll be sure to pass along your kind words to him.

We also appreciate your constructive feedback. We're very sorry to hear about the poor experience at the Western diner, and we will review that choice immediately to ensure it's removed from future itineraries. Your comments about commercialisation and the resort's replica buildings are noted as well, while some aspects are beyond our control, we always want to set realistic expectations for our customers.

Thank you again for traveling with us, and for acknowledging what worked well despite the challenges. We'd love to welcome you on another adventure in the future.

Jimmy, Wendy Wu Tours.

Vietnam & the Reunification Express

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent

Our Response

Thank you for taking the time to leave us a 5 star review following your recent Vietnam & Reunification Express tour.

We really appreciate this 5 star review,

Vietnam at a Glance

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent
Very interesting itinerary comprising lots of different facets of the country
The guide duc was especially good and informative and went above and beyond to look after us all
The group was great as well and I really enjoyed it

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear how much you enjoyed the Vietnam at a Glance tour and that the itinerary gave you such a rich and varied experience of the country.
It’s wonderful to hear that Duc made such a positive impact on your trip — going above and beyond to look after the group. We’ll be sure to pass along your kind words to him. We’re also so glad your group dynamic added to the enjoyment of your journey.

Thank you again for taking the time to share your experience. We’re thrilled you had such a great time and would love to welcome you on another adventure soon!

Vietnam Panorama

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
Or who dealt with my inquiry was friendly and professional.He listened to me and gave me the information I needed to make my decision.

Our Response

Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you received friendly and professional service. It’s great to know that our team member listened carefully and provided the information you needed to make your decision.
We really appreciate you taking the time to share your experience, and we’re so pleased to have another happy customer!

Vietnam Panorama

Saturday 14 Feb 2026
Overview Rating:
Our Tour: Excellent
We covered south to north of Vietnam and so much inbetween on Vietnam Panorama. Sightseeing , meals and accommodation were always efficiently organised by our tour leader, Robin and our coach driver did an awesome job negotiating some pretty tricky roads and traffic. Robin gave us a great insight into the country past and present, and kept us well entertained while doing so. It was a truly memorable travel experience.

Our Response

Dear Customer,
We truly appreciate your thoughtful feedback and 5-star rating! It’s fantastic to know that the itinerary, organization, and guidance all came together to create such a memorable journey for you. We hope to be honored to travel with you again.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours