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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence
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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Additional Night Tokyo – HN|A Week in Japan - HN

Tuesday 27 Jan 2026
Overview Rating:
Our Service: Excellent
Called 1300 number & quickly spoke to Reservation Specialist. Cameron was very knowledgeable & explain details of tour, booking process & payment schedule. I have paid deposit for your to Japan in 2027

Our Response

Dear Kim!
Thank you so much for your kind words! We’re delighted Cameron could help and that your Japan 2027 tour is all booked. We can’t wait to welcome you on this amazing journey!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Off-Beat Japan

Monday 26 Jan 2026
Overview Rating:
Our Service: Excellent
Lots of clear brochure information, including price structure and good detail about the tours. Friendly and helpful staff, and a very straightforward and positive experience overall!

Discover Japan

Thursday 15 Jan 2026
Overview Rating:
Our Service: Excellent
Exactly what I expect from Wendy Wu - Professional, informative, friendly.

Our Response

Thank you for your kind feedback.

We are delighted to hear that your experience with Wendy Wu Tours met your expectations and that you found our service professional, informative, and friendly. We trust your upcoming trip will be just as seamless and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Christmas in Japan - HN

Sunday 04 Jan 2026
Overview Rating:
Our Tour: Good
Tour size 26 too large a group for me
Age range 24years to 85 years too wide for fitness ability ie walking and climbing Average walking pace too fast for me
Food was excellent however both dinner and lunch Japanese cuisine was too much
Accommodation excellent
Tour Leader no complaints

Our Response

Dear Customer,
Thank you for sharing your feedback and for your 4-star review. We’re glad to hear you enjoyed the food and accommodation, and that the tour leader met your expectations. We appreciate your comments regarding the group size, pace, and dining, as they help us continually review and improve our tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Additional Night Osaka – HN|Additional Night Tokyo – HN|Jewels of Japan - HN

Tuesday 23 Dec 2025
Overview Rating:
Our Service: Excellent
Personable, professional, patient service.

Discover Japan - HN

Tuesday 16 Dec 2025
Overview Rating:
Our Service: Excellent
Excellent: knowledgeable, helpful and happy to make changes even once booked. This will be trip no 3, previous two were excellent

Our Response

Thank you very much for your kind recommendation. I am delighted to hear that you have found our team knowledgeable, helpful, and happy to assist with changes, even after booking. It is especially rewarding to know that this will be your third trip with Wendy Wu Tours, and that your previous two holidays were excellent.

Thank you for your continued trust in us. We very much look forward to welcoming you on your next adventure.

Kind regards,
Jimmy
Wendy Wu Tours

Discover Japan

Monday 15 Dec 2025
Overview Rating:
Our Tour: Excellent
Great itinerary, great service from Wendy Wu staff in Australia and a wonderful guide in Japan (Mariko Hirata).

The tour was full-on but delivered on everything I was thinking of. Accommodation was great, destinations and activities were excellent. The daily organisation also managed to avoid heavy tourist numbers at a number of sites and that was much appreciated.

Happy to travel again to Japan and with Wendy Wu, am already planning the next trip.

Jewels of Japan

Tuesday 09 Dec 2025
Overview Rating:
Our Service: Good

Gems of Japan & Shikoku

Monday 01 Dec 2025
Overview Rating:
Our Service: Excellent
Very helpful, informative and patient as it was a complex booking

A Week in Japan - HN

Sunday 30 Nov 2025
Overview Rating:
Our Service: Excellent
Excellent - Although they were busy, I wasn't waiting for ages to get through on the phone. All my questions were answered and a booking quickly made.

Discover Japan - HN

Sunday 23 Nov 2025
Overview Rating:
Our Tour: Good
Loved Japan.
Food served left a lot to be desired. Breakfast was always good but lunch and dinner not tasty, bland and repetitive day after day the same. We never knew what we were eating either.

Best of Japan - IJ

Sunday 23 Nov 2025
Overview Rating:
Our Tour: Excellent
Great itinerary with lots of interesting locations to visit and things to experience. Quite excellent range of Japanese and International cuisine offered, all of which was to a very high standard. Very comfortable coach and rail travel. An exceptional guide made the holiday. This is interesting, safe carefree travel at its best.

Discover Japan

Thursday 20 Nov 2025
Overview Rating:
Our Tour: Excellent
Superb service from start to finish. The organisation when in Japan was excellent and trouble free. The venues were stimulating and on occasions breathtaking. Highly recommend Wendy Wu.

Jewels of Japan

Thursday 20 Nov 2025
Overview Rating:
Our Tour: Excellent
A wonderful trip. With a knowledgable local guide. We had some great experiences and I would thoroughly recommend Wendy Wu

Best of Japan - IJ

Monday 17 Nov 2025
Overview Rating:
Our Tour: Good
Great itinerary, good hotels, food, guides and transport .

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • Over 25 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
Don't just take our word for it
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation

Wendy Wu Tours is an Associate Member of the United States Tour Operators Association. However, Wendy Wu Tours is NOT a participant in the USTOA $1 Million Travelers’ Assistance Program and is not held by USTOA to certain other standards required of Active Members.