The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

A Week in Japan

Thursday 17 Jul 2025
Overview Rating:
Our Service: Excellent
Excellent. After booking I discovered I had chosen the wrong date of the two we were considering. I quick call to the booking team and it was all changed. They were so helpful

Our Response

Thanks for your review; our pre departure team really are the best in the business. Do let us know if you have any questions about your tour, we're always here to help. Kind regards, Jimmy, Wendy Wu Tours.

Jewels of Japan

Tuesday 01 Jul 2025
Overview Rating:
Our Tour: Excellent
A very enjoyable holiday that took in the major attractions in Japan. There was a full programme of visits and activities and we especially enjoyed Kyoto, Tokyo and Himeji Castle. The food was enjoyable, especially the Authentic Japanese cuisine. There is never too much free time on these tours, but we would have appreciated a bit more free time to shop or explore independently.
Add on days at the beginning in Tokyo and at the end in Osaka to get the most out of your trip.
Great bunch of fellow travellers with the majority from Australia and New Zealand. Our guide was excellent and kept us organised.

Our Response

Thank you for your lovely review! We're delighted you enjoyed the highlights of Japan, especially Kyoto, Tokyo, and Himeji Castle, as well as the authentic cuisine. Your suggestions about adding free time and extra days are much appreciated and will be shared with the team. We're so pleased to hear your guide and group made the tour even more memorable!

Discover Japan - HN

Thursday 12 Jun 2025
Overview Rating:
Our Tour: Excellent
a very enjoyable trip. we were well looked after at all times. a first visit to the country, everything went well .

Jewels of Japan

Monday 02 Jun 2025
Overview Rating:
Our Tour: Excellent
A well organised and informative trip. Our guide, Madoka, was very friendly and knowledgeable about the area. She did everything she could to make our holiday special. The food and hotels were excellent. The daily tour itinerary packed in as many sights and activities as possible so was very tiring. We would have preferred less Shrines to give some free time. Overall a perfect holiday.

Off-Beat Japan

Friday 30 May 2025
Overview Rating:
Our Tour: Good
There was a good mix of activities and visits, although the number of tourists at this time of the year was greater than anticipated. Personally, I enjoyed the drumming and sumo wrestling most of the activities.
The scenery was spectacular with very green mountains and actually seeing the top of Mount Fuji while at the phlox festival was also a highlight.
Takayama was a lovely town which was probably worth another day.
On the whole some of the street food was more to my taste than some of the included vegetarian food as I found it rather too bland, but that's just my preference.

Jewels of Japan

Tuesday 27 May 2025
Overview Rating:
Our Tour: Excellent
Wonderful holiday got to see so many sights. Transport was great tour guide fantastic overall would highly recommend a tour in Japan and Wendy wu delivered a great experience

Jewels of Japan

Saturday 24 May 2025
Overview Rating:
Our Tour: Excellent

Discover Japan

Saturday 17 May 2025
Overview Rating:
Our Tour: Excellent
The tour was well organised and lead by a very helpful and informative guide. The information before and on each day of the tour was clear and timely.

Jewels of Japan - HN

Tuesday 06 May 2025
Overview Rating:
Our Tour: Excellent

Discover Japan

Thursday 01 May 2025
Overview Rating:
Our Tour: Good
A very intensive tour of some of the major Japanese highlights
Good hotels, although the one in Tokyo could have been nearer the centre
Transport throughout well organised and comfortable.
Very helpful guide although could have been more aware of pace of group as we progressed between sites
3 good meals a day although, personally I would have preferred a greater balance between Japanese and western food. Dietary requirements well catered for but at times some strange choices made.
I would say that this is not the tour for people with mobility issues, too many stairs which are often steep and slippery and too much walking between sites on sometimes rough paths

Jewels of Japan - HN

Wednesday 30 Apr 2025
Overview Rating:
Our Tour: Excellent
A very well organised and enjoyable tour. Our tour guide was fantastic, knowledgeable, friendly and approachable at all times. Everywhere we visited the people were accommodating and proud to show there culture and country. Would definitely use Wendy Wu again.

Jewels of Japan

Tuesday 29 Apr 2025
Overview Rating:
Our Tour: Excellent
We really loved our Jewels of Japan holiday with Wendy Wu tours. A fantastic experience, giving a real feel for the history, culture and food of Japan. Some excellent hotels, great places and had a great variety of Japanese food. We certainly never went hungry and were really impressed with the restaurants chosen for our meals.
Our guide for the whole trip Kanako was excellent. She really made the holiday exceptional. Just the right amount of information, always cheerful, and very engaging with the whole group.
Also our guide for our Nara add on day, Sachiko Mori, was excellent too. We really enjoyed our day with her.
Highly recommended

Off-Beat Japan

Monday 28 Apr 2025
Overview Rating:
Our Tour: Excellent
A very full fabulous holiday. Comfortable hotels. Great experiences. Our leader ( Hirto ) was an absolute gem of a lady. Very caring she made you feel safe. A holiday full of memoirs I will never forget.
On our last evening meal we had a good 30minutes walk to the restaurant. By this time we were all exhausted. This put a damper on my holiday. Feel you should have taken us by taxi.

Best of Japan - IJ

Friday 25 Apr 2025
Overview Rating:
Our Service: Good
I've not been on my trip yet so this is a bit early to give a review but I found the website easy to use and it had all the details I wanted to see: the temperature, the rainfall and full details of the trips and how it works. I've paid the deposit and had an acknowledgement sent to be straight away. It is ATOL protected, so I feel like I'm in safe hands.

I'm really looking forward to my trip in November.

Jewels of Japan

Tuesday 22 Apr 2025
Overview Rating:
Our Tour: Excellent
Jewels of Japan is an action packed trip to Japan, taking in most of the iconic sites.
Our guide Madoka was amazing, with a good sense of humour and was very informative about the places we visited.
The hotels were all very good quality as were the coaches used to transport us around.
I liked the fact that the tour introduced us to all the different foods eaten in Japan and the various ways the dishes are served and presented.
I thoroughly enjoyed the experience