The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Classic Mekong

Wednesday 11 Mar 2026
Overview Rating:
Our Tour: Good
Cambodia leg very interesting, hotels and food good considering it is a poor country. Guide was excellent and shared personal experiences. Victoria Mekong Cruise was good, cabin was fine food was excellent, other than the bbq which was not as good as everything else. Trips off ship to rural communities was enlightening and timed well. Vietnam was good overall again hotels and restaurants good. Good choice of places to visit.

Classic Mekong

Tuesday 24 Feb 2026
Overview Rating:
Our Service: Excellent
Steve was Very Helpful and was able to help us make our decision.

Our Response

Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Steve was so helpful and supported you in making your decision.
It’s great to know his assistance made the process smooth and reassuring.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.

Angkor to the Bay

Wednesday 18 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent service and very friendly staff went and checked everything

Angkor to the Bay

Saturday 07 Feb 2026
Overview Rating:
Our Tour: Excellent
Went to Cambodia and Vietnam with Wendy Wu Tours - our guide in Cambodia - Vutha Dam was so attentive and helpful - he went above and beyond to make sure we had the best possible experience .

Our Response

Thank you so much for sharing your experience!

We are delighted to hear you enjoyed your Angkor to the Bay tour.
Vutha Dam is truly dedicated to giving guests the very best, and we’re thrilled to know he made your time in Cambodia so memorable. We’ll be sure to pass on your kind words to him.

Thanks again for travelling with us us and we hope to welcome you on another trip soon.

Classic Mekong

Thursday 05 Feb 2026
Overview Rating:
Our Tour: Excellent
This tour was a wonderful adventure through Cambodia and Vietnam. So many new experiences very different to what we are accustomed to. The hotels and food were generally very good and our tour guides were very friendly and informative with everything running like clockwork. The 'historic' visits covering the Cambodian Killing Fields and the Vietnam War were covered in an informative and sensitive manner. The 'cultural' visits included an overnight stay on the amazing Halong Bay and a visit to the enchanting and relaxing Hoi An. We were impressed with Phnom Penh, more so than Saigon, although a highlight of the latter was dinner in the dark at the Noir Restaurant. And we didn't want the tuk-tuk and cyclo rides to end. The four day cruise down the Mekong was relaxing and included some interesting visits to observe life along the river. The boat itself was very nice.

All in all we thoroughly enjoyed our third Wendy Wu Tour (after China and Egypt) and would highly recommend.

Our Response

Thank you so much for sharing your wonderful review of our Classic Mekong tour.

We’re delighted to hear you enjoyed the beautiful mix of history, culture and new experiences across Cambodia and Vietnam, and that both the hotels and our friendly guides helped make your journey so memorable. It’s lovely to know the Mekong cruise, Halong Bay stay and your time in Hoi An were highlights.

We truly appreciate your continued loyalty on your third Wendy Wu Tour and are thrilled you’d recommend us. Thank you.

We hope to welcome you on your4th Wendy Wu tour soon.

Angkor to the Bay

Tuesday 20 Jan 2026
Overview Rating:
Our Service: Excellent
Prompt, polite and none patronising

Christmas on the Mekong

Monday 19 Jan 2026
Overview Rating:
Our Service: Excellent
Very quick and all information provided in a clear and detailed manner.
Pricing and options all explained and very happy with the service.

Our Response

Thank you for your feedback.

We are delighted to hear that the service was quick, clear, and detailed, with all pricing and options explained to your satisfaction. We trust your upcoming trip with Wendy Wu Tours will be just as smooth and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Classic Mekong

Sunday 18 Jan 2026
Overview Rating:
Our Service: Excellent
The booking process was clear and easy. The agent was very helpful and explained everything clearly.
I’m impressed with the level of service.

Our Response

Thank you for your kind review.

We are really pleased to hear that you found the booking process clear and straightforward, and that our agent was helpful in explaining everything along the way. It is great to know the level of service has made a positive impression, and we hope your upcoming trip is just as enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Additional Night Siem Reap including arrival transfer|Angkor to the Bay

Wednesday 14 Jan 2026
Overview Rating:
Our Tour: Excellent

Our Response

Dear Kathryn,
Thank you kindly for your high rating of our tour.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Angkor to the Bay

Tuesday 13 Jan 2026
Overview Rating:
Our Service: Good
I was able to find the information needed.

However, online prices shown is misleading when discounts for both '2-person' and 'single person' are shown on the website. When the 'single-person' button is ticked the non-discounted price goes up compared to that which is displayed when '2-person' button is ticked.

Our Response

Thank you for your feedback.

We appreciate you taking the time to highlight this issue with our online pricing display. Your comments will be passed on so we can ensure our website is clearer and more transparent for all travellers. We trust that, despite this, your overall experience with Wendy Wu Tours remains positive.

Kind regards,
Jimmy
Wendy Wu Tours

Classic Mekong (Upper Deck)

Friday 02 Jan 2026
Overview Rating:
Our Tour: Good
Overall this was enjoyable holiday but not worth the price paid. It was an all inclusive holiday which included hotels, excursions, travel and food (3 meals a day).

Started off in Cambodia which was lovely. The tour guide and bus driver were great, very attentive, knowledgeable and helpful. Excursions such as Angkor Wat were amazing. Food was of a good standard as were the facilities we were taken to during our trips and the hotel was clean and the service was very good.

Travel in between places was mostly by coach which was comfortable enough and air conditioned. There were supposed to be more flights but for some reason only 1 internal flight was taken.

Mekong River cruise was good overall although probably not worth paying extra for the upper deck. Excursions and local tour guide were very good.

Vietnam was OK although the tour guide wasn't as attentive, helpful and didn't keep the group together on tours and seemed to care more about moving on when other groups were waiting for each point of interest rather then providing our group with a decent amount of info.
Hotels in Vietnam were satisfactory on the whole except for Rice Fields which was very poor to say the least. Dirty, damp, bug ridden, had no hot water and not well maintained. Food and service was awful and certainly not the minimum 4 star accommodation we'd paid for. I had complained immediately to Wendy Wu but heard nothing until I followed it up twice when I returned home. We received a credit towards our next holiday which was poor compensation or rather no compensation unless we take another holiday with WW! I was incorrectly lead to believe Wendy Wu had very good customer service.

Food provided throughout the holiday was of a good quality but lunch and dinners were very samey and got very boring. There was little opportunity to choose from a menu other than on 1 occasion and thankfully on the last day when only breakfast was included.

There was limited free time, so shopping had to be squeezed in. Cambodia was very good value for money in comparison to Vietnam who add a 'tourist' tax on everything and most goods are also imported from China.

Our Response

Many thanks for your time on the telephone yesterday and allowing me to address your feedback. I am delighted we have resolved matters to your satisfaction and do let me know if I can be of any further assistance. Kind regards, Jimmy McLean, Customer Service Manager

Classic Mekong

Wednesday 24 Dec 2025
Overview Rating:
Our Tour: Excellent
The tour guides were outstanding both in Cambodia and Vietnam, Lot and Twon were very knowledgeable and kind, considerate and lovely individuals. The trip itself was flawless from beginning to end. I will definitely book with Wendy Wu again. X

Our Response

Thank you very much for your lovely feedback. I am delighted to hear how highly you rated your tour guides in Cambodia and Vietnam, and I will be sure to pass on your kind words to Lot and Twon, who will be thrilled to know they made such a positive impact on your holiday.

It is also wonderful to hear that you found the trip flawless from beginning to end. Knowing that your experience met your expectations in every respect is extremely rewarding for us.

Thank you for choosing Wendy Wu Tours, and we very much look forward to welcoming you back on another adventure in the future.

Kind regards, Jimmy, Wendy Wu Tours

Angkor to the Bay

Wednesday 24 Dec 2025
Overview Rating:
Our Service: Excellent
Wendy Wu have been fantastic so far with our booking everything went extremely well.

Our Response

Thank you so much for your wonderful feedback, Diana. We're delighted that your booking experience has been so smooth and enjoyable – that's exactly what we aim for.

We're really looking forward to welcoming you on your tour in April. If you need anything else as you prepare for your adventure, please don't hesitate to get in touch.

Thank you for choosing Wendy Wu Tours!

Angkor to the Bay

Monday 22 Dec 2025
Overview Rating:
Our Tour: Good
Tour very well organised. Guides very friendly and knowledgeable. High standard of accommodation. Very nice restaurants. Food mostly nice.. would have been more interesting to have had more variety of foods and more every day food to try like pho and Banh Mi. Always too much food served for lunches. Comfortable transport.
One too many temples seen.
Would like to have seen a water puppet show in Hanoi.
The Apopo Rats were very interesting….we visited by ourselves but I think this should included in the tour.

Our Response

Thank you for your thoughtful feedback on the Angkor to the Bay tour. We're delighted that you enjoyed the organisation, guides, and accommodation – and we're glad the transport was comfortable throughout.

We appreciate your suggestions about food variety. Street food experiences like pho and bánh mì are wonderful ways to experience local culture, and we'll certainly take your point on board about incorporating more everyday dining alongside our restaurant meals. Your feedback about lunch portions is also noted.

We're intrigued by your mention of the Apopo Rats – what a fascinating experience! We'll explore whether this could be incorporated into the itinerary for future groups.

We hope you'll join us on another Wendy Wu adventure soon.

Angkor to the Bay

Sunday 14 Dec 2025
Overview Rating:
Our Tour: Excellent
Fantastic adventurous holiday…so very well arranged with the expertise of Wendy Wu !!!
The guides were of the highest standard with their knowledge and were only too pleased to give us the full history of the sights we visited.

I would strongly recommend this tour to anyone who is thinking of visiting Cambodia and Vietnam. It is good value as all meals and porterage tips are included as well as accommodation and excursions.

Excellent tour !!!!

Our Response

Thank you very much for your fantastic review of Angkor to the Bay. I am delighted to hear that you found the holiday well arranged and it is especially pleasing to know how highly you rated the guides and they were able to bring the history of the destinations to life for you.

I am also pleased that you felt the tour represented excellent value, particularly with the inclusion of meals, porterage, tips, accommodation and excursions, as we aim to make our holidays as seamless and enjoyable as possible.

Thank you for your strong recommendation and kind words. We very much hope to welcome you on another Wendy Wu Tours adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours