Reviews

Prompt, polite and none patronising

Very quick and all information provided in a clear and detailed manner.
Pricing and options all explained and very happy with the service.

The booking process was clear and easy. The agent was very helpful and explained everything clearly.
I’m impressed with the level of service.

I was able to find the information needed.

However, online prices shown is misleading when discounts for both '2-person' and 'single person' are shown on the website. When the 'single-person' button is ticked the non-discounted price goes up compared to that which is displayed when '2-person' button is ticked.

Overall this was enjoyable holiday but not worth the price paid. It was an all inclusive holiday which included hotels, excursions, travel and food (3 meals a day).

Started off in Cambodia which was lovely. The tour guide and bus driver were great, very attentive, knowledgeable and helpful. Excursions such as Angkor Wat were amazing. Food was of a good standard as were the facilities we were taken to during our trips and the hotel was clean and the service was very good.

Travel in between places was mostly by coach which was comfortable enough and air conditioned. There were supposed to be more flights but for some reason only 1 internal flight was taken.

Mekong River cruise was good overall although probably not worth paying extra for the upper deck. Excursions and local tour guide were very good.

Vietnam was OK although the tour guide wasn't as attentive, helpful and didn't keep the group together on tours and seemed to care more about moving on when other groups were waiting for each point of interest rather then providing our group with a decent amount of info.
Hotels in Vietnam were satisfactory on the whole except for Rice Fields which was very poor to say the least. Dirty, damp, bug ridden, had no hot water and not well maintained. Food and service was awful and certainly not the minimum 4 star accommodation we'd paid for. I had complained immediately to Wendy Wu but heard nothing until I followed it up twice when I returned home. We received a credit towards our next holiday which was poor compensation or rather no compensation unless we take another holiday with WW! I was incorrectly lead to believe Wendy Wu had very good customer service.

Food provided throughout the holiday was of a good quality but lunch and dinners were very samey and got very boring. There was little opportunity to choose from a menu other than on 1 occasion and thankfully on the last day when only breakfast was included.

There was limited free time, so shopping had to be squeezed in. Cambodia was very good value for money in comparison to Vietnam who add a 'tourist' tax on everything and most goods are also imported from China.

The tour guides were outstanding both in Cambodia and Vietnam, Lot and Twon were very knowledgeable and kind, considerate and lovely individuals. The trip itself was flawless from beginning to end. I will definitely book with Wendy Wu again. X

Wendy Wu have been fantastic so far with our booking everything went extremely well.

Tour very well organised. Guides very friendly and knowledgeable. High standard of accommodation. Very nice restaurants. Food mostly nice.. would have been more interesting to have had more variety of foods and more every day food to try like pho and Banh Mi. Always too much food served for lunches. Comfortable transport.
One too many temples seen.
Would like to have seen a water puppet show in Hanoi.
The Apopo Rats were very interesting….we visited by ourselves but I think this should included in the tour.

Fantastic adventurous holiday…so very well arranged with the expertise of Wendy Wu !!!
The guides were of the highest standard with their knowledge and were only too pleased to give us the full history of the sights we visited.

I would strongly recommend this tour to anyone who is thinking of visiting Cambodia and Vietnam. It is good value as all meals and porterage tips are included as well as accommodation and excursions.

Excellent tour !!!!

Superb organisation ,excellent hotels and delicious food in these beautiful and very interesting countries.The group and the tour guides made my holiday a very happy and fun time.
Travel arrangements went well ,only a bit tricky in transfer from Hanoi ,Ho Chi Minh City and Heathrow on my own after Hanoi.Vietnamese people were a great help and messages from people in my group to help me.

Great trip, lovely locations, great tour guides.

Especially tender treatment of Kymer Rouge period from our Cambodian guide, Socly.

Cruising on the Mekong was a delight. The crew on the ship were wonderful and the food was especially delicious.

Working with the Wendy Wu team in Sydney was especially easy. They anticipated a lot of our questions and were there with prompt and helpful answers.

What they promised, we got! And good value too, getting breakfast, lunch and dinner each day.

The "Noire" dinner in Saigon was extraordinary. We were a bit nervous about it, but it was a wonderful experience.

Thoroughly amazing experience- weather created difficulties at times but our guides Nak +K were brilliant throughout. Wish it had been longer as still so much to see!!

Well organised, great guides and very comfortable accommodation. I will definitely be booking my next holiday with them.

Went with Wendy Wu Tours as we had been with this company before to China. The holiday was simply excellent. Having got back home people say "How was your holiday ?" .... It's difficult to sum it up in one sentence. It was everything I hoped it would be and then some !! The people with us on the tour were great the guides in both Cambodia and Vietnam were superb it's tricky to fault it to be fair. If you want to see Indo China then book up and go to these two countries. If you don't enjoy it then take a long hard look at yourself...