Reviews

Steve was very helpful

Our tour was absolutely amazing! From the moment we arrived at the airport, we felt safe and well looked after. Accommodation was beyond expectation, all food was outstanding and our guide was wonderful- ensuring a group of strangers quickly became good friends. Each aspect of our fantastic tour was well organised and, based on our experiences, we wouldn’t hesitate to plan a holiday with Wendy Wu again.

Attentive and personal

Consultant Zoe Weber provided good information and sent email information to me very promptly. Great customer service . Thank you Zoe.

Everything about the tour was excellent, the tour guide Amanda was better than excellent, everything was well organised and punctual. All in all everything was first class - except the flights.

We flew from the UK with Air China, the way they operate international flights is to load the passengers onto the plane and when the cabin doors are closed they then start loading the luggage and cargo, the result is that the first two hours in the plane is on the ground with only a sip of water being served (no alchohol on Air China flights).

In our case the outward flight to Beijing was late arriving so the baggage was not transfered to the connecting flight and was missing when we arrived in Shanghai, no clothes or toiletries . The return was exactly the same, two hours late arriving at LHR. We wondered why the flights were full of Chines students and no westerners! Air China - never again.

Wendy Wu - drop Air China, they are not doing you any favours and are not to your standard.

Prompt. Easy to understand. Effective.

- One phone call. Straightforward answer to a simple question.

- Booking process: Uncluttered. Understandable. Easy to navigate.

Booking was very straightforward every thing was explained.

Yet to go on our trip

If the holiday is as good as the customer service given by Julia, we will be very happy. Thanks.

Had the most amazing holiday on our recent visit to China. The tour was so well planned allowing us to see and do so much. We upgraded on the river cruise which was good value for money. The standard of hotels were very good in every city.
We had an exceptional tour guide called Ivy who attended to our every need and often went above and beyond to help our group. Would definitely recommend Wendy Wu tours for excellent service.

Received excellent advice and informative answers to our concerns
Arti proved to be reliable and very helpful

A very helpful person who sorted our query very quickly.

I’ve used imagine cruises at least 4 times this was my first time using Wendy wus but oh my God, what a blast we had 2nd to none the extra bonus was picking us up the airport and make sure we were dropped off at the gate before they finished our contact with us, which was a big extra for us because they made sure we were on the right flight at the right time at the right gate big bonus would recommend these people to anybody and I will be using these people again a big thank you to use Wendy Wus ..
A big thank you to our tour guide Lee a.k.a. Jolene
She was with us the day we arrived till the day we left it was just an extra extra Care.I really liked the way she dealt with things day and day out. She took care of everybody on anything especially when I had a couple of hiccups she sorted me out by making phone calls for me and everything a big thank you to Lee again.

From the moment we met our group and our guide “Stone” I knew our first China experience was gonna be exciting and fun and it certainly lived up to expectations
The “Stone family”made this holiday working as one unit making sure no one’s left behind on the fast pace itinerary which included Shanghai, Ciqikou, Chengdu, Xian, Beijing
With full pack days, seeing all the sites Shanghai at night on a river cruise
Four nights on a river cruise on the Yangtze River gardens, temples, pandas terracotta army the Great Wall of China that’s not to mention shows why you’re having a meal in the evening dressing up as Emperor and Empress jumping on a plane four in the morning the experience being on the bullet trains to your internal destinations the food was incredible so many different varieties of Chinese food.
There is so much to see and do on this China experience there is not enough room on this page
If you want to experience China, this is the trip for you
A big thank you to Stone our guide and our local guides and to Wendy Wu for making this the best holiday for us

Really good and well organised tour. From the moment you arrived, with someone waiting for you, to the point you were returning home, somebody was there to walk you through process to get you checked in. "Frank" the tour guide was very, very good. Very knowledgeable, always approachable, and very helpful.
The places of interests on the tour were well chosen. Hotels chosen were clean and modern, with the staff very friendly...no complaints at all.
Traffic in Shanghai and Beijing at times was heavy, (even from somebody comes from London), but that's obviously out of Wendy Wu's control.
Would definitely recommend Wendy Wu, and this tour. Go for it.