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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence
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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Experience Japan - HN

Monday 26 Jan 2026
Overview Rating:
Our Service: Excellent
Very good. Lucy was very helpful when I wanted to include a friend as a share person for accommodation.

Japan Uncovered

Sunday 25 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent service so far. We had good advise for booking our tour to Japan.

Japan Uncovered

Saturday 24 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent customer service. Professional, polite and knowledgeable.

Documentation is clear and additional questions were answered efficiently.

Japan Uncovered

Friday 23 Jan 2026
Overview Rating:
Our Service: Excellent
We have travelled with Wendy Wu previously. They are amazingly helpful and just take all the stress out of booking trips of a lifetime. I had to ring several times to ask questions and they were always more than happy to help. I primarily dealt with Liz this time and she was amazing. The trips are not cheap but still excellent value for money when everything is taken into account. I would definitely recommend traveling with them.

Gems of China , Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Excellent
Booking a holiday that met our needs and fitted with our timetable was far easier than we expected

Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Good
The Reservations Specialist responded promptly to my enquiries and assisted me with the Tour Booking process.

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Met at DESTINATIONS show in Manchester. The representative was extremely helpful in arranging a booking. Very happy with the service received and have travelled before with Wendy Wu, always well looked after.

Our Response

Thank you for your kind feedback.

We are pleased to hear that our representative at the Manchester Destinations Show was extremely helpful in arranging your booking. It is wonderful to know that, as a returning traveller, you continue to feel well looked after. We trust your upcoming trip with Wendy Wu Tours will be just as enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Andy was great he listened and advised which tour would suit us. We are now looking forward to actually going on this bucket list holiday. We knew we would be given great advice as our friends recommended Wendy Wu to us .

Our Response

Thank you for your lovely feedback.

We are thrilled to hear that Andy was able to listen carefully and advise on the tour that best suited you. It’s wonderful that your friends’ recommendation led you to us, and we trust your holiday will be everything you’re looking forward to and more.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Thursday 15 Jan 2026
Overview Rating:
Our Service: Good
Being digitally challenged excellent support to complete the customer portal information`Thanks`

Our Response

Thank you for your feedback.

We are pleased to hear that our team was able to provide excellent support in completing the customer portal.

We trust the rest of your journey with Wendy Wu Tours will be just as straightforward and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Monday 12 Jan 2026
Overview Rating:
Our Service: Excellent
Jo was a extremely polite mannered, very confident, answered all my questions/concerns, he came across as been a professional and experienced travel agent, reassuring me that Wendy Wu had a dedicated team that could deal with any queries at any time, valid information about my holiday was sent with my confirmation of booking. Thank you JO .

Our Response

Thank you for your kind feedback.

We are delighted to hear that Joe was polite, professional, and able to answer all your questions, providing reassurance about our dedicated team and the support available. It’s wonderful to know the booking process and confirmation information gave you confidence.

We trust your upcoming holiday with Wendy Wu Tours will be just as seamless and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Sunday 11 Jan 2026
Overview Rating:
Our Service: Excellent
Matt spent about an hour discussing my holiday with me and did the booking. He was very helpful.

Our Response

Thanks for your review, Matt will be delighted to receive your feedback!

Do let us know if we can help or if you have any questions relating to your booking.

Thanks

Jimmy
Wendy Wu Tours

Japan Uncovered

Tuesday 06 Jan 2026
Overview Rating:
Our Service: Excellent
The responses from the chat site were not as rapid as I expected but once we talked on the phone, my questions were answered fully with various suggestions. I was able to recheck information and select aspects of the trip which mattered.

Our Response

That's wonderful to hear. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

A China Experience|Additional Night Osaka|Japan Uncovered

Wednesday 24 Dec 2025
Overview Rating:
Our Service: Excellent
Great service from Cameron. We had picked our tours and dates but Cameron was able to explain finer details to help us make the best choice for our trip. Happy with the over phone service.

Experience Japan

Sunday 21 Dec 2025
Overview Rating:
Our Tour: Excellent
Really enjoyed our tour. Our guides were fantastic, both really knowledgeable.
Hotels were really nice.
We visited variety of places.
Group was very nice,
Had different experiences every day
Would recommend Wendy Wu tours

Our Response

Thank you for your lovely feedback on Experience Japan. We're so glad you enjoyed the variety of experiences, and we're thrilled that our guides brought such knowledge and enthusiasm to the tour.

It's wonderful to hear that the group dynamic added to the experience – that's definitely one of the ingredients that make a tour truly special.

We really appreciate your recommendation, and we very much hope to welcome you back soon.

Thank you for choosing Wendy Wu Tours!

Japan Uncovered

Sunday 07 Dec 2025
Overview Rating:
Our Tour: Excellent
We had an amazing time time. We couldn’t have asked for any more

Our Response

That's wonderful to hear! Hoping to be of service to you again. Jimmy, Wendy Wu Tours.

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • Over 25 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
Don't just take our word for it
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation

Wendy Wu Tours is an Associate Member of the United States Tour Operators Association. However, Wendy Wu Tours is NOT a participant in the USTOA $1 Million Travelers’ Assistance Program and is not held by USTOA to certain other standards required of Active Members.