The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Jewels of Japan

Tuesday 22 Apr 2025
Overview Rating:
Our Tour: Excellent
Jewels of Japan is an action packed trip to Japan, taking in most of the iconic sites.
Our guide Madoka was amazing, with a good sense of humour and was very informative about the places we visited.
The hotels were all very good quality as were the coaches used to transport us around.
I liked the fact that the tour introduced us to all the different foods eaten in Japan and the various ways the dishes are served and presented.
I thoroughly enjoyed the experience

Jewels of Japan

Saturday 19 Apr 2025
Overview Rating:
Our Tour: Excellent
The holiday was action packed and the tours were well planned. Restaurants we visited were varied and excellent quality. All hotels were top quality with Hotel Clad near Mount Fuji being exceptional. I particularly enjoyed the onsen there.

Jewels of Japan

Friday 18 Apr 2025
Overview Rating:
Our Tour: Excellent
Everything was well organised and our local guide Mitsy was superb. She was very friendly and knowledgeable. Our hotels were very good as well as the meals included in our package. For us the 10 days was sufficient to see all we wanted given the days started early and were active every day. We were part of a group of people who came from different countries as well as uk but it took little time for us to bond. We all got on great. There were many differing experiences which includes visits to various palaces, castles, oregano lessons, tea ceremony, noddle making etc. A great holiday

Jewels of Japan

Wednesday 16 Apr 2025
Overview Rating:
Our Tour: Excellent

Jewels of Japan

Thursday 10 Apr 2025
Overview Rating:
Our Tour: Excellent
Fantastic tour of Japan. Excellent tour guide and organisation amazing. Hotels good, transport good, coaches, boats and bullet train. Very hectic schedule but well worth it. Tokyo, Kyoto, Osaka and Hiroshima all excellent cities to visit with all meals included at authentic local restaurants and hotels. Japanese tea ceremony, origami and noodle making all excellent experiences. Mount Fuji amazing to see from hotel as cloud lifted especially for us. Lots of temples and museums as part of tour. Food takes some getting used to as lots of raw produce, especially fish. Lovely group of mostly Australians and all got on really well and have made some new friends who we will hopefully keep in contact wil via oyr holiday whatsapp group.

Jewels of Japan

Tuesday 08 Apr 2025
Overview Rating:
Our Tour: Excellent
Fabulous tour of Japan. Guide was excellent. Hotel’s amazing.

Jewels of Japan - HN

Monday 07 Apr 2025
Overview Rating:
Our Tour: Excellent
We had a wonderful time in Japan where everything was taken care off and were especially lucky to have the fabulous guide Kay who made it even more special. We had one day of surprise snow followed by sunny warm weather what an experience. Got to see some cherry blossom on our travels. First time joining a group but what a fab group they were. Very happy.

Jewels of Japan - HN

Wednesday 02 Apr 2025
Overview Rating:
Our Tour: Excellent
very good holiday, very informative and interesting.

Jewels of Japan - HN

Sunday 30 Mar 2025
Overview Rating:
Our Service: Excellent
Excellent customer service. I can’t wait for my trip. 364 days to go…..!!! 🎉🇯🇵

Jewels of Japan - HN

Sunday 02 Feb 2025
Overview Rating:
Our Service: Excellent
Excellent customer service from Andy. We were a group of 6 and he patiently explained the holiday details. As a past Wendy Wu customer I knew we would get great service.

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Friendly, helpful staff

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Exceptionally helpful . I required a tour of Japan to fit with a family wedding. Not straight forward, as I required other non standard requests. Matt my advisor went above and beyond. Highly recommend.

Our Response

Thank you for taking the time to share your feedback regarding your recent experience with our services. We are delighted to hear that Matt was able to assist you in organising your tour of Japan, especially given the unique requirements surrounding your family wedding.

We strive to provide exceptional service and personalised solutions for all our clients, and it is rewarding to know that Matt exceeded your expectations. Your recommendation means a great deal to us, and we will be sure to pass on your kind words to him.

If you have any further questions or need assistance in the future, please do not hesitate to contact us. We look forward to helping you plan more memorable experiences.

Jewels of Japan - HN

Friday 17 Jan 2025
Overview Rating:
Our Service: Excellent
The service Cheryl provided was first class. She was very helpful and went to great lengths to find the exact holiday with the extensions before and after that we wanted.

Jewels of Japan - HN

Wednesday 08 Jan 2025
Overview Rating:
Our Service: Excellent
Beau was really helpful and friendly. Made it a pleasure to book our holiday.

Jewels of Japan

Monday 25 Nov 2024
Overview Rating:
Our Tour: Good
The Jewels of Japan tour was made enjoyable by our guide Arch who did an excellent job. I am a vegetarian so I expected difficulty getting food in Japan. Arch ensured everywhere we went vegetarian food was available for me which I really appreciated. Arch was attentive, well informed and patient with all the tour members. The tour itinerary provided a great overview of Japan. The tour visited all the sites I wanted and some extras beside. The only negative comment I have is the final hotel we stayed in Osaka. The Hotel Monteray was very dirty, shabby and the breakfast was poor. I would not recommend it. Also, perhaps some time could be scheduled for personal exploration, relaxing and shopping during the tour.
Overall. I had a great time and would recommend our tour guide Arch (who was fantastic) and the Jewels of Japan tour.