The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan by Rail

Monday 20 Oct 2025
Overview Rating:
Our Tour: Excellent
We found the tour very interesting and comprehensive.
Our guide, Kumiko, was splendid
A great way to tour a country where oral and written language is foreign to us.

One comment/suggestion is it would be nice to have seat rotation on the bus sectors. Some in our group seemed to think the front seats were primarily for them and made sure they frequently had the better seats.

Thank you.

Japan by Rail

Friday 10 Oct 2025
Overview Rating:
Our Tour: Excellent
The all inclusive tour was great value and I have recommended the tour to all my friends. Tour guide was sensational and smallish group just perfect.

Japan by Rail

Monday 06 Oct 2025
Overview Rating:
Our Service: Excellent
Good

Japan by Rail

Friday 03 Oct 2025
Overview Rating:
Our Service: Excellent

Japan by Rail

Tuesday 26 Aug 2025
Overview Rating:
Our Service: Excellent
Very. Helpful advisors plus visa service.
The inclusive holidays are very attractive with interestingl destinations

Our Response

Thanks so much your review, we're really proud of our travel consultants, they really are the best in the business. Your tour will come round really quick and we can't wait to hear from you when you come back! In the meantime, do let us know if we can be of any help at all. Thanks, Jimmy, Wendy Wu Tours.

Japan by Rail

Wednesday 13 Aug 2025
Overview Rating:
Our Service: Good
We dealt with Vanessa who was very helpful as we looked at different options and gave us very knowledgeable advice.

Our Response

Thank you so much for your kind words. We’re delighted to hear that Vanessa was able to guide you through your options and provide helpful, knowledgeable advice. Have a fantastic time on your tour when the time comes!

Japan by Rail

Tuesday 03 Jun 2025
Overview Rating:
Our Tour: Excellent
We saw an amazing amount of Japan with a wonderful guide. Amazing place great people and good travelling companions

Japan by Rail

Friday 30 May 2025
Overview Rating:
Our Service: Excellent
Our advisor, Beau, was very helpful and responsive.

Japan by Rail

Thursday 29 May 2025
Overview Rating:
Our Service: Excellent
Very easy to book and contact re queries beforehand. Did not spend ages being passed from pillar to post when telephoned

Japan by Rail

Wednesday 07 May 2025
Overview Rating:
Our Service: Excellent
been with them before

Japan by Rail

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
What an amazing, extensive, well organised tour of Japan. Experiencing local cuisine and landmarks and really emerging yourself in the Japanese culture. This tour delivered all my expectations and more. Our travel through the country was impeccable. Coaches were on time and comfortable and riding the bullet trains were a highlight.
Our guide was very friendly , knowledgeable and lead our group in a supportive way. April was a great time to visit Japan. The weather was perfect and the gardens/ blossoms were beautiful.
I would highly recommend this tour with Wendy Wu.

Japan by Rail

Saturday 03 May 2025
Overview Rating:
Our Tour: Good
A very full on holiday covering the whole of Japan seeing all that is needed. Perhaps the last 3 days were not worth the long train journeys as there was not much to see in the North for tourists in April. The furthest North should have been Sendai. More time in Tokyo would have better.
The trip was well organised. The hotels were good , although I was expecting to stay in smaller hotels to experience the culture more. The guide was excellent and made us feel safe. He had a good knowledge of the history of Japan.
The group had 28 people which in my opinion was too big. Not all the people were willing to associate with us and we didn't even get to know some of their names. Maximum should have been 18 ,and it would have been better if more people were from the UK like us.
Food for vegetarians was very limited but we didn't starve. Breakfasts were very good with a good choice. Lunches and evening meals were the same meals. Basically, it was what the meat eaters got but the meat and fish taken away. Vegetables, rice and tofu with soy sauce for 3 weeks ! Pizza was given on one day and a French meal on the very first evening.- what a treat !

Japan by Rail

Friday 02 May 2025
Overview Rating:
Our Service: Excellent
When we booked our forthcoming tour the representative that we spoke to was extremely helpful and very profressional. She spoke clearly without any ambiguity and went out of her way to get us the best deal.

Japan by Rail

Thursday 01 May 2025
Overview Rating:
Our Service: Excellent
I had Natasha she was friendly patient and not pushy let me speak listened to what I was looking for in Japan tour

Japan by Rail

Tuesday 29 Apr 2025
Overview Rating:
Our Tour: Excellent
My wife and I thoroughly enjoyed this holiday. It is a full on tour but everything ran like clockwork.
We visited many museums, gardens, temples and shrines. We really enjoyed the experiences such as Zen meditation, the Tea Ceremony, fan painting, and Saki cup making. One of the highlights was seeing the Snow Monkeys. Our guide was excellent, very knowledgeable, informative and always helpful.
All the hotels were of a reasonable standard but many were excellent. The food was generally of a good standard, only one meal fell below our expectations.

At the end of our holiday we realised that we had lost our passports. I can’t praise Wendy Wu and their team highly enough for all the help they, and our guide, gave us in rearranging flights, booking extra accommodation and sorting out emergency passports. We would thoroughly recommend Wendy Wu and will be using them again.