The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan by Rail

Saturday 02 May 2026
Overview Rating:
Our Tour: Excellent
A full on 21 day tour of castles, shrines, temples, gardens, sights and experiences from the comfort of the trains and coaches.
Our guide Mami San was fantastic throughout keeping a close eye on the itinerary and the group whilst imparting insights and information about the wonderful culture and history of Japan.
The tour takes in not just the major cities but historical towns and places within the 3 main islands that make up Japan. The food was amazing with many different types of food with breakfast, lunch and dinner all catered for and the hotels were really nice. All in all a fantastic way to explore the wonderful islands of Japan.

Japan by Rail

Tuesday 28 Apr 2026
Overview Rating:
Our Service: Excellent
Julia was very helpful, knowledgeable and patient with all aspects of our booking process.

Japan by Rail

Sunday 26 Apr 2026
Overview Rating:
Our Tour: Excellent
We enjoyed every aspect of this tour. It was expensive, but the hotels and meals were excellent. We experienced so many things we would never have done on our own. The guide was knowledgeable and nice. She shared stories of everyday life in Japan. It was great. We recommend this tour very much.

Japan by Rail

Wednesday 22 Apr 2026
Overview Rating:
Our Tour: Excellent
Such an amazing tour of Japan with a fantastic guide.

Bullet trains, castles, cherry blossom 🌸 , shrines, temples, cities, coast and countryside. We really did see it all! Great experiences from fan painting to sushi making, carving sake cups and Japanese calligraphy.

What a wonderful adventure with a super group of fellow travellers.

Japan by Rail

Tuesday 21 Apr 2026
Overview Rating:
Our Service: Excellent
Very friendly

Japan by Rail

Tuesday 10 Mar 2026
Overview Rating:
Our Tour: Excellent
Enjoyable 3 week holiday supported by a fantastic guide (Kumo)

Our Response

Dear Graeme,
We greatly appreciate your kind words and 5-star review! It’s fantastic to know that your guide made your journey so special.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
So far the only experience I have had is making a booking via the web & speaking with one of the staff who was friendly & co-operative. It's too soon to comment further.

Our Response

Thank you for your feedback!

We’re glad to hear that your booking experience so far has been smooth and that our team has been friendly and helpful. There’s plenty more to come, and we hope the rest of your journey with us continues just as positively.

If you have any questions or need support as you prepare for your trip, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
The Wendy Wu Tours Team

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
Great staff who were very helpful.

Our Response

Dear Customer,
Thank you for your kind 5-star review. Our team will be happy to hear your feedback.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan by Rail

Wednesday 04 Feb 2026
Overview Rating:
Our Service: Excellent
Made one phone call spoke to a very helpful young lady named Jade, told her exactly what I wanted fantastic advice, would recommend Wendy Woo to anyone.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that Jade was so helpful and able to give you exactly the advice you needed for your trip to Japan.

It’s wonderful to know you’d recommend Wendy Wu Tours to others — we truly appreciate it.

We hope you have an amazing time in Japan and we’re here if you need anything else!

Japan by Rail

Tuesday 02 Dec 2025
Overview Rating:
Our Tour: Excellent
This tour is a great introduction to Japan, visiting key sites and cities from the south to the north. Three meals a day, with an excellent range of Japanese cuisine, is offset by around 12k steps a day!
Transport is a mix of Shinkansen and Express trains plus coach journeys. The train services are amazing - wish UK trains were the same!!
Hotels very good and practical experiences (sushi-making, carving, calligraphy, etc) were good fun.
We had the brilliant “Mike” as our guide - incredibly hard-working, knowledgeable and funny.

Japan by Rail

Monday 10 Nov 2025
Overview Rating:
Our Tour: Good
A very busy trip. Lots to see and do along the way.
You need to be fit and active to complete the site seeing due to the number of steep stairs encountered as you get to the top of the ancient castles.
Plenty of Japanese food, raw fish, individual BBQs, Ramen etc.
Well coordinated by the travel company as getting a group to the correct rail wasn't aways easy at busy stations.
Meet some good fellow travellers (mostly from Oz !)
Could have done with some extra days at the end to unwind and see more of Sapporo ( our train was delayed due to wind and rain- the only bad weather we had during our 21 day trip !)
Loved Japan can't wait to return soon !

Japan by Rail

Sunday 09 Nov 2025
Overview Rating:
Our Tour: Excellent
Hoishi took great care of us for 23 days, 24 hours a day with nothing to much trouble, I will remember her and Japan for a long time, the Japanese are so proud of their country and have much respect for everyone which cemented the greatest holiday.
We had a trip of a lifetime visiting great places and making memories which will last a lifetime

Thank you Hoishi and Wendy woo

Japan by Rail

Tuesday 04 Nov 2025
Overview Rating:
Our Tour: Excellent
Guides were great! The group was good. The activities were excellent, many of which we wouldn't have done on our own. We saw so much of Japan. Train travel was cool, and not too much coach travel.
The food was almost universally excellent because we like Japanese food.

Japan by Rail

Monday 20 Oct 2025
Overview Rating:
Our Tour: Excellent
We found the tour very interesting and comprehensive.
Our guide, Kumiko, was splendid
A great way to tour a country where oral and written language is foreign to us.

One comment/suggestion is it would be nice to have seat rotation on the bus sectors. Some in our group seemed to think the front seats were primarily for them and made sure they frequently had the better seats.

Thank you.

Japan by Rail

Friday 10 Oct 2025
Overview Rating:
Our Tour: Excellent
The all inclusive tour was great value and I have recommended the tour to all my friends. Tour guide was sensational and smallish group just perfect.