The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan by Rail

Tuesday 02 Dec 2025
Overview Rating:
Our Tour: Excellent
This tour is a great introduction to Japan, visiting key sites and cities from the south to the north. Three meals a day, with an excellent range of Japanese cuisine, is offset by around 12k steps a day!
Transport is a mix of Shinkansen and Express trains plus coach journeys. The train services are amazing - wish UK trains were the same!!
Hotels very good and practical experiences (sushi-making, carving, calligraphy, etc) were good fun.
We had the brilliant “Mike” as our guide - incredibly hard-working, knowledgeable and funny.

Japan by Rail

Monday 10 Nov 2025
Overview Rating:
Our Tour: Good
A very busy trip. Lots to see and do along the way.
You need to be fit and active to complete the site seeing due to the number of steep stairs encountered as you get to the top of the ancient castles.
Plenty of Japanese food, raw fish, individual BBQs, Ramen etc.
Well coordinated by the travel company as getting a group to the correct rail wasn't aways easy at busy stations.
Meet some good fellow travellers (mostly from Oz !)
Could have done with some extra days at the end to unwind and see more of Sapporo ( our train was delayed due to wind and rain- the only bad weather we had during our 21 day trip !)
Loved Japan can't wait to return soon !

Japan by Rail

Sunday 09 Nov 2025
Overview Rating:
Our Tour: Excellent
Hoishi took great care of us for 23 days, 24 hours a day with nothing to much trouble, I will remember her and Japan for a long time, the Japanese are so proud of their country and have much respect for everyone which cemented the greatest holiday.
We had a trip of a lifetime visiting great places and making memories which will last a lifetime

Thank you Hoishi and Wendy woo

Japan by Rail

Tuesday 04 Nov 2025
Overview Rating:
Our Tour: Excellent
Guides were great! The group was good. The activities were excellent, many of which we wouldn't have done on our own. We saw so much of Japan. Train travel was cool, and not too much coach travel.
The food was almost universally excellent because we like Japanese food.

Japan by Rail

Monday 20 Oct 2025
Overview Rating:
Our Tour: Excellent
We found the tour very interesting and comprehensive.
Our guide, Kumiko, was splendid
A great way to tour a country where oral and written language is foreign to us.

One comment/suggestion is it would be nice to have seat rotation on the bus sectors. Some in our group seemed to think the front seats were primarily for them and made sure they frequently had the better seats.

Thank you.

Japan by Rail

Friday 10 Oct 2025
Overview Rating:
Our Tour: Excellent
The all inclusive tour was great value and I have recommended the tour to all my friends. Tour guide was sensational and smallish group just perfect.

Japan by Rail

Monday 06 Oct 2025
Overview Rating:
Our Service: Excellent
Good

Japan by Rail

Friday 03 Oct 2025
Overview Rating:
Our Service: Excellent

Japan by Rail

Tuesday 26 Aug 2025
Overview Rating:
Our Service: Excellent
Very. Helpful advisors plus visa service.
The inclusive holidays are very attractive with interestingl destinations

Our Response

Thanks so much your review, we're really proud of our travel consultants, they really are the best in the business. Your tour will come round really quick and we can't wait to hear from you when you come back! In the meantime, do let us know if we can be of any help at all. Thanks, Jimmy, Wendy Wu Tours.

Japan by Rail

Wednesday 13 Aug 2025
Overview Rating:
Our Service: Good
We dealt with Vanessa who was very helpful as we looked at different options and gave us very knowledgeable advice.

Our Response

Thank you so much for your kind words. We’re delighted to hear that Vanessa was able to guide you through your options and provide helpful, knowledgeable advice. Have a fantastic time on your tour when the time comes!

Japan by Rail

Tuesday 03 Jun 2025
Overview Rating:
Our Tour: Excellent
We saw an amazing amount of Japan with a wonderful guide. Amazing place great people and good travelling companions

Japan by Rail

Friday 30 May 2025
Overview Rating:
Our Service: Excellent
Our advisor, Beau, was very helpful and responsive.

Japan by Rail

Thursday 29 May 2025
Overview Rating:
Our Service: Excellent
Very easy to book and contact re queries beforehand. Did not spend ages being passed from pillar to post when telephoned

Japan by Rail

Wednesday 07 May 2025
Overview Rating:
Our Service: Excellent
been with them before

Japan by Rail

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
What an amazing, extensive, well organised tour of Japan. Experiencing local cuisine and landmarks and really emerging yourself in the Japanese culture. This tour delivered all my expectations and more. Our travel through the country was impeccable. Coaches were on time and comfortable and riding the bullet trains were a highlight.
Our guide was very friendly , knowledgeable and lead our group in a supportive way. April was a great time to visit Japan. The weather was perfect and the gardens/ blossoms were beautiful.
I would highly recommend this tour with Wendy Wu.