The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Thursday 04 Dec 2025
Overview Rating:
Our Tour: Excellent
An unforgettable experience in a fascinating country thanks to Wendy Woo’s expert team.

Japan Uncovered - HN

Tuesday 02 Dec 2025
Overview Rating:
Our Tour: Good
We saw many beautiful places and enjoyed many different cultural experiences. The Japanese food was delicious but some of the 'western' style meals were disappointing. I would prefer to eat food which is local. The autumn colours were stunning and the weather was ideal for sightseeing. Our guides and drivers were all outstanding.

Japan Uncovered

Sunday 30 Nov 2025
Overview Rating:
Our Service: Excellent
Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Japan Uncovered

Saturday 29 Nov 2025
Overview Rating:
Our Service: Good
The telephone conversations with Jade Moore were very good. The email offer for the holiday gave flight options and a final price, but did not detail the whole package. Our understanding of the package was based solely on the internet information.
Our request for a brochure did not materialise, despite receiving a confirmation email.

Japan Uncovered

Saturday 29 Nov 2025
Overview Rating:
Our Service: Excellent
Excellent service from Mark. He was professional and knowlegeable and took time to find good flights at the right price. I was impressed by his expertise and good humour when taking my booking. If only other companies hada Mark we would ll be a little less stress when booking!

Japan Uncovered - HN

Wednesday 26 Nov 2025
Overview Rating:
Our Tour: Excellent
Japan Uncovered - FAB - U - LOUS

Wow, what an amazing tour to introduce us to Japan

Our guide , Satoshi Otsuru, was first class. He was so caring, attentive & knowledgeable.
He was clearly passionate about his country & gave us a fantastic insight into the culture & history of Japan.
His English was excellent, he could not do enough for us, Thank you 🙏 Suru!

Yes the tour is fast paced & the itinerary is full on, but we were happy with this as it ensured we saw & did as much as possible in this wonderful country.

All the hotels we found were generally very good. Some rooms were a bit tired/old (Hotel Associa, Takayama Resort & Prince Hotel Osia) but all were clean , the staff attentive & all provided a good service!

The food was again very good - why come to Japan & not embrace the cuisine!
We ate in both local restaurants & hotels.
The food was varied, well presented & prepared with great care!

As a first time visitor to Japan we would highly recommend this tour!

Thank you Wendy Wu, we had a brilliant time!

Japan Uncovered - HN

Tuesday 25 Nov 2025
Overview Rating:
Our Tour: Excellent
I gave this holiday 5 stars because it made me want to come back and explore more of Japan. Also, because of the exceptional talents of our tour guide, I got an in-depth experience of the culture without the fear of not knowing the language.
Be prepared to be endowed with masses of authentic Japanese food; even the French and Italian style food was more Japanese.
All the hotel rooms were massive, some hotels were not close to anything interesting if you wanted to wander.
Please be aware that this is an international company, so two-thirds of the group were not from the UK. If that sort of thing bothers you, then WW Tours aren't for you
It has a physical rating of 1, which is far too generous. Many of our group tapped out on some of the sightseeing due to precarious stairs and a lot of climbing.
I went solo - wouldn't particularly pay extra for a solo people tour; pretty much everyone is there for a good holiday and willing to socialise.
It's not cheap - but if you get a good tour guide it's worth it. Also definitely recommend going Oct/Nov time for the Autumn colours (WOW!)

Japan Uncovered

Friday 21 Nov 2025
Overview Rating:
Our Service: Excellent
Very pleased with the support Cheryl has given leading us to book a holiday in Japan and Hong Kong. Plenty of helpful advice and guidance and no pressures on us. Hoping this bodes well for our trip in 2026.

Japan Uncovered

Friday 21 Nov 2025
Overview Rating:
Our Service: Excellent
The service was excellent and the member of staff I spoke to was very helpful/knowledgeable in answering all of my questions.

Japan Uncovered

Thursday 20 Nov 2025
Overview Rating:
Our Tour: Excellent
Another amazing tour with Wendy Wu. Excellent guide, Midori shared so much knowledge and information throughout the whole tour. She looked after all so well. Hotels and food were all of a good standard, although some better than others. Seeing Mount Fuji, was special to everyone. It was such a great tour to go from the big cities to the mountains, which were a bit quieter and many more autumn leaves. Can’t wait to go on my next adventure

Japan Uncovered

Thursday 20 Nov 2025
Overview Rating:
Our Service: Excellent
Friendly, knowledgeable and listened to our needs

Japan Uncovered - HN

Monday 17 Nov 2025
Overview Rating:
Our Tour: Excellent
Excellent tour with an excellent, knowledgeable tour guide

Japan Uncovered - HN

Monday 17 Nov 2025
Overview Rating:
Our Tour: Excellent
The whole experience from start to finish was first class. Our tour guide "Hiroko Abe" went above and beyond by including a couple of visits that were not on the tour itinerary.

Japan Uncovered

Saturday 15 Nov 2025
Overview Rating:
Our Tour: Excellent
Superb itinerary and the best Guide

Japan Uncovered - HN

Saturday 15 Nov 2025
Overview Rating:
Our Tour: Excellent
A great tour with an entertaining group and our lovely guide Masayo.
Hotels all around 4* international type some without a bar which was strange for us Brits. and finding a bar on the street was a challenge!
A night or two at a more traditional Japanese type of accommodation would have been interesting. Meals good other than dinner on first night which was all tofu! A couple of Western type meals would have been welcome. Highlight and finale was the dinner cruise on the river on the last night in Tokyo with free drinks and a karaoke machine. We had a ball and continued singing on the coach back to the hotel!