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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence
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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Monday 02 Feb 2026
Overview Rating:
Our Service: Excellent
great very informative and efficient.

Japan Uncovered

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
Could not be more helpful. We booked through Dedtinations. The lady at the desk was great at providing us with info. After some thought, we opted to book and were sorted by Chris (Friday show). Although he was selling us a holiday, he was very very helpful; funny without being over the top. I had to speak to a lady in the office to give personal details. She was also excellent too. Altogether it was an excellent experience and i would recommend Wendy Wu to others

Japan Uncovered

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
The travel agents were knowledgeable, easy to communicate with, and nothing but pleasant and polite and did their utmost to get us the best deal.

Japan Uncovered

Saturday 31 Jan 2026
Overview Rating:
Our Service: Excellent
Byron was polite, experienced and very knowledgeable.

Japan Uncovered

Saturday 31 Jan 2026
Overview Rating:
Our Service: Excellent
We met John at the Olympia travel show. We went through our requirements and he came up with the best tour for us. The experience was very relaxed and jovial. So far (not going until next year) everything has been fine and we are hoping things stay that way over the coming months.

Japan Uncovered

Friday 30 Jan 2026
Overview Rating:
Our Service: Excellent
Was very easy to navigate and explore and then choose my trip. Very detailed information.
Only downside is there are no hotels listed to look at.
Everything else was set out in good detail.

Our Response

Dear Customer!
Thank you so much for your lovely 5-star review!
We’re delighted to hear you found the website easy to navigate and the trip information clear and detailed. Just to let you know, a proposed hotel list is available on the website for each tour. Thanks again for your helpful feedback — we really appreciate it!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Friday 30 Jan 2026
Overview Rating:
Our Service: Excellent
great attention to detail in finding the tour which included the greatest number of the places my Japanese friend had recommended I visit and then real effort to find the best possible deal on business class flights. I want to China with Wendy Wu tours last year which was Superbad I have every confidence this year's trip to Japan will be up to the same very high standard

Japan Uncovered

Friday 30 Jan 2026
Overview Rating:
Our Service: Excellent

Japan Uncovered

Thursday 29 Jan 2026
Overview Rating:
Our Service: Excellent
Informative and to the point. Booking was straightforward and easily completed by phone. No hesitation in recommending Wendy Wu's service.

Japan Uncovered

Sunday 25 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent service so far. We had good advise for booking our tour to Japan.

Japan Uncovered

Saturday 24 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent customer service. Professional, polite and knowledgeable.

Documentation is clear and additional questions were answered efficiently.

Japan Uncovered

Friday 23 Jan 2026
Overview Rating:
Our Service: Excellent
We have travelled with Wendy Wu previously. They are amazingly helpful and just take all the stress out of booking trips of a lifetime. I had to ring several times to ask questions and they were always more than happy to help. I primarily dealt with Liz this time and she was amazing. The trips are not cheap but still excellent value for money when everything is taken into account. I would definitely recommend traveling with them.

Gems of China , Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Excellent
Booking a holiday that met our needs and fitted with our timetable was far easier than we expected

Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Good
The Reservations Specialist responded promptly to my enquiries and assisted me with the Tour Booking process.

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Met at DESTINATIONS show in Manchester. The representative was extremely helpful in arranging a booking. Very happy with the service received and have travelled before with Wendy Wu, always well looked after.

Our Response

Thank you for your kind feedback.

We are pleased to hear that our representative at the Manchester Destinations Show was extremely helpful in arranging your booking. It is wonderful to know that, as a returning traveller, you continue to feel well looked after. We trust your upcoming trip with Wendy Wu Tours will be just as enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • Over 25 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
Don't just take our word for it
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation

Wendy Wu Tours is an Associate Member of the United States Tour Operators Association. However, Wendy Wu Tours is NOT a participant in the USTOA $1 Million Travelers’ Assistance Program and is not held by USTOA to certain other standards required of Active Members.