The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Ancient Empires of China & Japan

Saturday 18 Apr 2026
Overview Rating:
Our Tour: Excellent
The most fantastic trip across parts of China and Japan. Worth every early morning start.
Highly recommended.

Jewels of Japan

Thursday 16 Apr 2026
Overview Rating:
Our Tour: Excellent
We had a fantastic time - we arrived in Tokyo after spending 3 days in Hong Kong and met up with the group. The meal at the Tokyo Bay Shiomi Prince Hotel that evening was horrible - the chicken legs were undercooked and several people had to send their food back to the kitchen. However, after that meal everything was fantastic. Our guide was Hiro who was excellent. We saw some amazing things and Hiro was so informative and told us about so many things. Mount Fuji and Hiroshima were particularly memorable although everywhere we went to was worth visiting. We all had lanyards with cards with our names on and on the back was a message in Japanese for us to show someone in the event we got lost - which proved invaluable during a couple of incidents when we had free time and a couple of people asked someone to contact Hiro - who went to find them. Having said that, Hiro was always checking we were all there! The coaches taking us from A to B were comfortable, so were the bullet trains. We were all issued with “whispers” with headphones so we could hear what Hiro was telling us. We specifically chose to go on this trip during the cherry blossom season - I was expecting pinker and more blossom and so, if I were to go again, I wouldn’t choose to go at the same time as the blossom as it attracts crowds of people and I don’t think it’s worth visiting when there are extra people there. Making the soba noodles was fun as well as making an origami crane - and we enjoyed the tea ceremony. The food was amazing and a real mixture - forks were always available for people who struggled with chopsticks. Some of the food we cooked ourselves. I’m not sure the Japanese had grasped some of the dietary requirements but my only request was that I didn’t have anything too spicy and the food I was served with was perfect for me. There were a lot of steps but, the brochure did warn that there were a lot of steps so I was expecting this. There was a lot of walking but, again, the brochure did warn about this and the itinerary tells you how long to expect to be on your feet. There were 26 people in our group ages ranging from 40s to 80s - we all got on really well. Now, back at home, I’ve got the task of choosing the best photos from the ones my husband and I took to have a book printed to take and show all our friends!

Japan Uncovered

Wednesday 15 Apr 2026
Overview Rating:
Our Tour: Excellent
A fantastic experience with an excellent guide (Noriko) in a beautiful country we can learn so much from. Japan Uncovered was full on and had to be to cover the distance and sights witnessed, that said, a bit more free time, especially in the cities could have enhanced the experience.

Jewels of Japan

Wednesday 15 Apr 2026
Overview Rating:
Our Tour: Excellent
Fantastic trip to Japan (Jewels of Japan), great organisation, excellent tour guide and a brilliant holiday.

Japan Uncovered

Tuesday 14 Apr 2026
Overview Rating:
Our Tour: Good
We had a great time in Japan.Our guide was a gem and certainly made the trip a bit more special .
Hotel experiences were mixed. This also was the same with some meals.
The cost was high and I felt a bit more value for money was required. Maybe an odd excursion over and above the planned excursions would be a bonus .
Loved Japan and the people.
Early part of the holiday we did see 1 or 2 too many shrines .

Our Response

Thanks for your helpful review and I'm really glad to hear you had a great time in Japan overall. It's such a wonderful country, and the people really do make it special.
I'm thrilled your guide was a gem and helped make the trip even better. That means a lot to us.

I've also taken your feedback on board about the mixed hotels and meals, that's not the consistent experience we want you to have, so I'll make sure the team looks into this. And I take your point about value for money, especially when you've paid a fair amount. The idea of adding an extra excursion or two above the standard itinerary is a really good one; I'll pass that on.

On the shrine front… yes, I can see how a few too many early on might feel a bit repetitive! We'll bear that in mind too when planning future Japan tours.

Lovely to hear you loved Japan and its people and thank you again for being so fair in your comments. It really helps us improve.

Best wishes,
Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 14 Apr 2026
Overview Rating:
Our Tour: Excellent
Absolutely amazing holiday Japan is beautiful and amazing country..definitely worth a visit.....clean spotless. Japanese alps are amazing Mount fugi stunning, history,culture, general atmosphere...have to go....

Our Response

Thanks so much, what a fantastic review to read. I'm genuinely delighted you had such an amazing holiday.

Japan really is a beautiful country, and you've summed it up perfectly: spotless, stunning scenery, plus all that incredible history and culture. It's hard not to fall in love with it.

Really glad you enjoyed the atmosphere too, that's something special that's hard to put into words until you've been there.

Thank you for recommending it so enthusiastically. Hopefully we'll see you on another Wendy Wu adventure before too long.

Best wishes,
Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 14 Apr 2026
Overview Rating:
Our Tour: Good

Our Response

Many thanks for your four star review. Much appreciated, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 14 Apr 2026
Overview Rating:
Our Tour: Good
Great knowledgable guide, great group of people. Overall Wendy Wu fantastic. Take care of everything. Could have done with a bit more exploring time and or chasing the blossom for good photos.( we did it in our 1 free afternoon in tokyo.)
( understandably no set blossom trip due to nature of timings and weather but no flexibility either - we were a bit unlucky wrong place at wrong time to catch the blossom in its fullness.) Most evenings after the meal it was only 8.30pm. This was a chance to get to know fellow travellers. -( hotel drinks prices double - to be expected!) not always a bar on site. With Very different cultural aspects to consider Wendy Wu couldnt do much to improve. Ill just say.....consider the level indicator in the brochure. Classed as easy (1) it certainly was not, much more physically demanding than expected! Overall a fantastic experience

Our Response

Thanks very much for taking the time to write such a thoughtful review it's really useful for us and for future travellers.

I'm delighted you had a fantastic experience overall, and that your guide and group made it so enjoyable. That's what we hope for.

A couple of things you mentioned are especially helpful. First, on the blossom chasing, I completely understand the frustration. You're right that we can't guarantee nature, but I take your point about flexibility. We'll have a think about whether there's a little more we could build in around the edges for keen photographers, even when the timing is uncertain.

On the evenings, it's good feedback about hotel bars and drink prices. Not much we can change there, but it's fair warning for others, so thank you.

On the activity level , I really appreciate you raising this. Just to clarify for anyone reading, our Level 1 description in the brochure doesn't say "easy". It says: "A reasonable level of fitness is required and you should expect to be on your feet for much of the day. You'll be getting on and off coaches, trains or boats and walking around the sights, often including steps, plus occasional longer walks." We also encourage everyone to download the full tour dossier. That said, if you found it more demanding than expected, then we clearly need to make the description even clearer so I'll feed that back to the team.

Overall, I'm really glad you still had a fantastic experience. And well done on making the most of that free afternoon in Tokyo for your blossom photos.

Best wishes,
Jimmy, Wendy Wu Tours

Best of Japan

Monday 13 Apr 2026
Overview Rating:
Our Tour: Excellent

Our Response

Many thanks for your 5 star review. Jimmy, Wendy Wu Tours.

Jewels of Japan

Monday 13 Apr 2026
Overview Rating:
Our Tour: Excellent
Wonderful holiday. We were very well looked after with two excellent guides and great destinations. The information prior to the holiday was very detailed so no unexpected surprises.

Best of Japan

Monday 13 Apr 2026
Overview Rating:
Our Tour: Excellent
Excellent holiday. wonderful guides. fascinating country

Discover Japan

Sunday 12 Apr 2026
Overview Rating:
Our Tour: Excellent
I loved the range of activities, historical sites, beautiful gardens, natural landscapes that the tour provided. it was full on - with bullet trains, coach travel, hotel changes and food on the go but I really appreciated the easy access to sites, a good atmosphere in the group and the wide range of experiences provided.
and to go in cherry blossom season ( sakura) was an added bonus. my highlights were Kanazawa for the kenrokuen gardens, Matsumoto Castle ( amazing) and Nara , which was an amazingly stylish town with the Great Buddha Temple.

Japan Uncovered

Sunday 12 Apr 2026
Overview Rating:
Our Tour: Good
Loved Japan and I thought the itinerary was excellent - a good mix of castles and gardens, temples and shrines, cities and countryside and activities such as paper making. However the tour was let down by the guide who did not have sufficient English to explain things and answer questions, that was disappointing as I had heard good things about Wendy Wu tour leaders.

Discover Japan

Sunday 12 Apr 2026
Overview Rating:
Our Service: Excellent
On selecting a company for our holiday Wendy Woo’s came out on top for variety, all inclusive and value for money.
When it came to booking the tour the operator was friendly knowledgeable and very helpful, we would thoroughly recommend the company

Japan Uncovered

Sunday 12 Apr 2026
Overview Rating:
Our Tour: Excellent
A very enjoyable tour. Our guide Noriko was excellent, very caring, very professional. I'm coeliac and the food choice was limited in comparison to the majority of our group. Gluten free bread was rarely available and generally substituted with a bowl of sticky rice and main meals often substituted with more raw fish. I would recommend the tour but offer a heads up to coeliacs before booking