The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Experience Japan - HN

Tuesday 29 Jul 2025
Overview Rating:
Our Service: Excellent
Booked few tours with Wendy wu. Perfect service. The advisors talk through everything you need. Very patient and friendly. Very reasonable priced tours giving you everything you need. From visa to flights to the tour itself with guides .amazing locations. Hotels every stay. Meals all included. Just simply pack your case get on that flight and off you go to amazing places in Asia. Any problems advisors on hand every step of the way. These amazing tours will want you going back for more.

Japan Uncovered

Tuesday 29 Jul 2025
Overview Rating:
Our Tour: Excellent
Our first escorted tour and probably the best holiday we had! From being greeted off our delayed flight in Osaka with a big smile from our Wendy Wu greeter, ensured we were on our way to our hotel. A big smile and greeting from our guide, Taichi Imamura at the hotel although late, made us feel "at home" and he ensured that we had our bentobox dinner.
Words cannot describe how Taichi made sure that everyone knew what was happening at each place we stopped at, where the best rest rooms were, places to pick up snacks. Even taking photos for everyone with their cameras and phones to ensure all memories were saved of the magnificent sights we saw. All the coach drivers were fantastic throughout the tour, hotels were very good and generally spacious and the places we were taken to for lunch and dinner had excellent facilities and good quality food. I can safely say that all the people on the tour, which comprised Australians, New Zealanders, Tasmanians and English, from the very first evening to the last all got on and mixed amongst each other and some great fun times were had by all.
We even found time to locate a few "Irish hubs"(pub) on the evenings and had some great laughs with Brian and Brenda from New Zealand, Tom and Kim and Stella/Julia in them. There were so many places we saw including Mount Fuji, Hiroshima dome and museum (which brought the heartache of suffering to mind), so many beautiful shrines and temples, finishing with seeing Sumo wrestling and the gorgeous Imperial East gardens and Shabuya scramble crossing.The views from the Sky Tree Tower were unbelievable too!
So clean, so cultural, so friendly, so beautiful. That was Japan uncovered for us!
Thank you Wendy Wu Tours

A Week in Japan

Thursday 17 Jul 2025
Overview Rating:
Our Service: Excellent
Excellent. After booking I discovered I had chosen the wrong date of the two we were considering. I quick call to the booking team and it was all changed. They were so helpful

Our Response

Thanks for your review; our pre departure team really are the best in the business. Do let us know if you have any questions about your tour, we're always here to help. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 10 Jul 2025
Overview Rating:
Our Service: Excellent
Excellent service with a smile

Our Response

Glad to be of assistance! Many thanks for submitting your review. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 05 Jul 2025
Overview Rating:
Our Service: Excellent
Cheryl was extremely helpful and patient in finding solutions for our preferred travel routes and other queries that we raised prior to booking.

Our Response

Thanks so much for your feedback, Cheryl will be delighted to read your comments. Many thanks for taking the time to contact us. Jimmy, Wendy Wu Tours

Jewels of Japan

Tuesday 01 Jul 2025
Overview Rating:
Our Tour: Excellent
A very enjoyable holiday that took in the major attractions in Japan. There was a full programme of visits and activities and we especially enjoyed Kyoto, Tokyo and Himeji Castle. The food was enjoyable, especially the Authentic Japanese cuisine. There is never too much free time on these tours, but we would have appreciated a bit more free time to shop or explore independently.
Add on days at the beginning in Tokyo and at the end in Osaka to get the most out of your trip.
Great bunch of fellow travellers with the majority from Australia and New Zealand. Our guide was excellent and kept us organised.

Our Response

Thank you for your lovely review! We're delighted you enjoyed the highlights of Japan, especially Kyoto, Tokyo, and Himeji Castle, as well as the authentic cuisine. Your suggestions about adding free time and extra days are much appreciated and will be shared with the team. We're so pleased to hear your guide and group made the tour even more memorable!

China By Rail & Japan By Sea - Balcony Cabin - Cruise & Tour

Sunday 15 Jun 2025
Overview Rating:
Our Service: Excellent
A very helpful person who sorted our query very quickly.

Our Response

Glad to be of assistance! Do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

Discover Japan - HN

Thursday 12 Jun 2025
Overview Rating:
Our Tour: Excellent
a very enjoyable trip. we were well looked after at all times. a first visit to the country, everything went well .

Japan by Rail

Tuesday 03 Jun 2025
Overview Rating:
Our Tour: Excellent
We saw an amazing amount of Japan with a wonderful guide. Amazing place great people and good travelling companions

Japan Uncovered - HN

Tuesday 03 Jun 2025
Overview Rating:
Our Tour: Good
Fabulous holiday but the group was too big (28). Good interesting itinerary, First guide charming but not knowledgeable in any way. But guide at the end of the tour very good and a lovely smiley person

Jewels of Japan

Monday 02 Jun 2025
Overview Rating:
Our Tour: Excellent
A well organised and informative trip. Our guide, Madoka, was very friendly and knowledgeable about the area. She did everything she could to make our holiday special. The food and hotels were excellent. The daily tour itinerary packed in as many sights and activities as possible so was very tiring. We would have preferred less Shrines to give some free time. Overall a perfect holiday.

Japan Uncovered

Sunday 01 Jun 2025
Overview Rating:
Our Service: Excellent
We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

Japan Uncovered

Friday 30 May 2025
Overview Rating:
Our Tour: Good
The food was as expected for a large group of 26 and a bit ordinary. Hotels were large international ones. The trip focussed on temples and castles and tourist sights, with little chance to interact with Japanese people. Overall, it could have been a lot more interesting, but it was worth going for what it was. Little pension hotels in the country are often a better experience, and small groups eat better because the chef is not cooking school dinners.

Off-Beat Japan

Friday 30 May 2025
Overview Rating:
Our Tour: Good
There was a good mix of activities and visits, although the number of tourists at this time of the year was greater than anticipated. Personally, I enjoyed the drumming and sumo wrestling most of the activities.
The scenery was spectacular with very green mountains and actually seeing the top of Mount Fuji while at the phlox festival was also a highlight.
Takayama was a lovely town which was probably worth another day.
On the whole some of the street food was more to my taste than some of the included vegetarian food as I found it rather too bland, but that's just my preference.

Japan by Rail

Friday 30 May 2025
Overview Rating:
Our Service: Excellent
Our advisor, Beau, was very helpful and responsive.