The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

A Week in Japan

Friday 13 Mar 2026
Overview Rating:
Our Service: Excellent
The Travel Consultant Jade Moore was very friedly and helpful Tjhe brochure is good.

Japan by Rail

Tuesday 10 Mar 2026
Overview Rating:
Our Tour: Excellent
Enjoyable 3 week holiday supported by a fantastic guide (Kumo)

Our Response

Dear Graeme,
We greatly appreciate your kind words and 5-star review! It’s fantastic to know that your guide made your journey so special.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
Very competent and helpful staff. Good value flight upgrades offered and easy and quick to book including flight seats. As a previous customer we had a great experience touring China and our national tour guide was exceptional. Lots of good authentic local food in local restaurants. Great company for escorted tours particularly China and far east.

Christmas in Japan - HN

Tuesday 03 Mar 2026
Overview Rating:
Our Service: Good
Our 1st guide was not the best apparently our original guide couldn't do this tour. Our next 2 were excellent . this was rated as a level 1. the long bus trips probably level 2. there was a very long bus ride several hours with our 1st comfort stop 4hrs into the trip, a bit too long for us oldies! I think the tour could be a day or so longer as it was rushed at times.
the tour was great overall and I enjoyed it .

Our Response

Hi Carol,

Thank you for taking the time to share your feedback on your Saudi Arabia tour. We’re really pleased to hear that you enjoyed the trip overall and that the latter part of the journey, with your second and third guides, helped make it a memorable experience.

We’re sorry to hear that the start of the tour didn’t quite meet expectations, and we appreciate you highlighting this. Your comments about the first guide, the longer coach journeys, and the timing of comfort stops are valuable and will be shared with our operations team for review. Saudi Arabia is a vast destination, and travel between some of the key highlights can involve longer drives, but feedback like yours helps us continue refining the pacing and overall comfort of the itinerary.

It’s great to hear that overall you still found the tour enjoyable. Thank you again for travelling with us and for sharing your thoughts.

Warm regards,
The Wendy Wu Tours Team

Japan Uncovered

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Very efficient, helpful and professional, in particular Natasha Beach who assisted me throughout the whole process

Our Response

Thank you so much for your brilliant 5‑star review!
We’re delighted to hear that you found the service efficient, helpful, and professional. It’s wonderful to know that Natasha supported you so well throughout the whole process — we’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us. If there’s anything else you need as your trip approaches, we’re always here to help.

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
So far the only experience I have had is making a booking via the web & speaking with one of the staff who was friendly & co-operative. It's too soon to comment further.

Our Response

Thank you for your feedback!

We’re glad to hear that your booking experience so far has been smooth and that our team has been friendly and helpful. There’s plenty more to come, and we hope the rest of your journey with us continues just as positively.

If you have any questions or need support as you prepare for your trip, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
The Wendy Wu Tours Team

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
Great staff who were very helpful.

Our Response

Dear Customer,
Thank you for your kind 5-star review. Our team will be happy to hear your feedback.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Additional Night Tokyo – HN|Discover Japan - HN

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
The whole booking from start to finish was a breeze with Zoe. She was very patient with me struggling with emails and attachments. I must be getting old!! Anyway she was very informative with any questions I had and it seems she would be a delightful person if I met her in person. Nothing was too much trouble. I feel totally comfortable with my upcoming tour thanks to her.

Our Response

Dear Customer,
Thank you very much for your wonderful feedback.
We’re delighted to hear that Zoe made your booking experience smooth and reassuring. Your kind words about her patience and support will mean a great deal to her.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan & the Scenic South

Saturday 21 Feb 2026
Overview Rating:
Our Service: Excellent
Very friendly and efficient rep. Answering all our questions was not a problem for her. Made us feel confident in booking our first land tour with Wendy Wu.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found our representative friendly, efficient, and able to answer all your questions with ease. It’s wonderful to know that you felt confident booking your very first tour with Wendy Wu — that means a lot to us.
We’re thrilled to be part of your upcoming adventure, and we’re here for anything you need along the way.

Japan Uncovered

Friday 20 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found Alexia helpful and proactive.
It’s wonderful to know that Alexia was able to accommodate all your requests and go the extra mile to find the best options for you.
We truly appreciate you taking the time to share your experience.

If you need anything else at all, we’re always here to help.

Japan Uncovered

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and respond quickly to email queries.

Our Response

Thank you so much for your feedback!

We’re really glad to hear that you found our team helpful and that your email queries were answered quickly. Providing prompt and supportive service is always our priority, so it’s wonderful to know that we hit the mark for you.
If there’s anything more we can help with, we’re always here.

Japan Uncovered

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Cheryl has been excellent trying to sort our autumn trip to Japan, very helpful and very patient😊

Our Response

Thank you so much for your lovely 5‑star review!
We’re delighted to hear that Cheryl has been so helpful and patient while arranging your autumn trip to Japan. We’ll be sure to pass on your kind words — they’ll mean a lot to her.
If there’s anything more you need as your plans come together, we’re always here to help.

Japan Uncovered

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Loved the presentation ( Belfast), so many different trips that I wanted to go on, lol. The biggest decision is which one to do first,😂😂

I booked a trip to Japan at the end of it.

Our Response

Thank you so much for your fantastic 5‑star review! We’re delighted to hear how much you enjoyed the Belfast presentation — it’s wonderful that so many of our tours inspired you. Choosing the first one is definitely the hardest part!

We’re thrilled you decided to book a trip to Japan, and we can’t wait to help make it an unforgettable experience. If you need anything in the lead‑up to your adventure, we’re always here to help.

Jewels of Japan

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
I was pleased with the friendliness & knowledge of the Staff.

Japan by Rail

Wednesday 04 Feb 2026
Overview Rating:
Our Service: Excellent
Made one phone call spoke to a very helpful young lady named Jade, told her exactly what I wanted fantastic advice, would recommend Wendy Woo to anyone.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that Jade was so helpful and able to give you exactly the advice you needed for your trip to Japan.

It’s wonderful to know you’d recommend Wendy Wu Tours to others — we truly appreciate it.

We hope you have an amazing time in Japan and we’re here if you need anything else!