The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Gardens by the Bay (3N/4D)|Mekong Explorer (Main Deck)|Sapa Short Stay (3N/4D)

Thursday 04 Jun 2026
Overview Rating:
Our Service: Good
Phone options were not clear and my choice was rejected twice so called again and chose another option and was answered straight away.

Our Response

Dear Customer,
Thank you for sharing with us your experience. I am sorry to hear that your initial interaction with our phone system was not clear. We would appreciate if you could clarify what options were rejected so we can look into the issue and correct it.
We hope that further the booking process will be smooth and easy. Please do not hesitate to contact us if you have any questions. customerrelations@wendywutours.com.au
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Grand Mekong Odyssey (Main Deck)

Friday 08 May 2026
Overview Rating:
Our Tour: Excellent
The tour was amazing and had a good variety of things to do and see. The nights on Halong Bay were fabulous, 7night river cruise brilliant. The guides were fantastic. I look forward to booking another tour through Wendy Wu.
I have already recommended family and friends to use them

Our Response

Thank you for your wonderful review. We’re delighted to hear you had such an amazing tour and enjoyed the variety of experiences throughout. It’s fantastic that the nights on Halong Bay, the 7-night river cruise and the guides all helped make the trip so memorable. We’re pleased to know you’re already looking forward to booking another Wendy Wu tour, and we truly appreciate your recommendations to family and friends.

Vietnam & Cambodia Discovery

Friday 24 Apr 2026
Overview Rating:
Our Tour: Excellent
A very intensive trip that was packed with varied activities. It was mostly active and full on put there were plenty of points to relax and take things in your own time. The guides were amazing, friendly, knowledgeable and helpful. The range of hotels were all of a good standard.
I cannot believe how much was included in this trip, Wendy Wu made sure to book so many things to do that went over and above my expectations

Mekong Explorer

Thursday 23 Apr 2026
Overview Rating:
Our Tour: Excellent
An excellent trip down through Vietnam, followed by a few days cruising the Mekong delta before heading to Cambodia. The tour took in all the expected sites plus a few more cultural experiences. All the hotels along the way offered comfortable accommodation.

Vietnam & Cambodia Discovery

Wednesday 22 Apr 2026
Overview Rating:
Our Tour: Good
A great opportunity to see Vietnam from top to bottom, as well as the Angkor Wat area of Siem Reap, Cambodia. Well organised and guided. Hectic schedule at times. Really enjoyed the out and about aspects, ie mountain walks with home stay lunches, locals fishing at Hoi An, traditional crafts on the Mekong Delta and the village on stilts in the lake near Siem Reap, 3 local bike rides with a chance to see different aspects of the local countryside, plus the scooter ride one evening in Saigon. Guides knowledgeable and good at problem solving.

Vietnam & Cambodia Discovery

Friday 10 Apr 2026
Overview Rating:
Our Tour: Excellent
This was a Go Beyond small group tour of 14 people.
Our local guide Lap was a mind of knowledge about his country. He kept us well organised and on time. He helped foster a fun atmosphere in the group.
Tour tour was well put together seeing the best of Vietnam & Cambodia.
I enjoyed hiking in the rice terraces in Northern Vietnam. Cycling around the rice fields in Hoi An. So much to see and do. I liked the hustle and bustle of Hanoi & Saigon. This trip combined being in nature and also the city. We had plenty of opportunity to meet local people.
Highly recommended.

Grand Mekong Odyssey

Friday 10 Apr 2026
Overview Rating:
Our Tour: Excellent
The tour had a great itinerary. We felt that we saw and experienced a lot of different attractions. The guides were informative and kind. Special mention to Thiep, who was brilliant! The Mekong Victoria river cruise was excellent. The service was superb "5 star" and the staff were all delightful. The standard of cleanliness maintained throughout the vessel by the hardworking crew was excellent.
If we had to criticise anything about the tour in general, it would be the food. We dont mean the quality of the food, but it felt like we were repeatedly served a variation of the same set meal over and over for 25 days! It reached the stage where we were turned off the idea of eating.
In terms of the content and variety of the tour, we would definitely recommend it. You would find it incredibly difficult to organise an itinerary of this kind independently.

Additional Night Hanoi|Vietnam & the Reunification Express

Monday 23 Mar 2026
Overview Rating:
Our Tour: Excellent
well worth going! Guide was very knowledgeable & helpful. A new adventure each day from Hanoi to Saigon with a packed itinerary & lovely hotels! Highly recommend this tour!!

Our Response

Dear Lynn,
We’re so pleased to receive your kind words and 5-star review — thank you! Your recommendation means so much to us, and we hope to welcoming you again soon.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Vietnam & the Reunification Express

Friday 20 Mar 2026
Overview Rating:
Our Tour: Good

Our Response

Many thanks for your 4 stars, it is much appreciated. Jimmy, Wendy Wu Tours.

Mekong Explorer

Wednesday 11 Mar 2026
Overview Rating:
Our Tour: Excellent
Cabin, food and entertainment were very good. Everywhere was kept clean and tidy. The staff could not do enough for you. Definitely recommend.

Our Response

Thanks so much for your review, it is very much appreciated. Jimmy, Wendy Wu Tours

Additional Night Hanoi|Mekong Explorer (Main Deck)

Monday 02 Mar 2026
Overview Rating:
Our Service: Excellent
In the past we did a Wendy Wu tour in China and found the whole experience wonderful now we have booked a tour for Vietnam and Cambodia for next year and so far the customer service has been fantastic.

Our Response

Dear Customer,
Thank you kindly for your wonderful review. We appreciate your loyalty and looking forward to welcome you on your tour next year.
Warm regards,
Julia @ Customer Relations Wendy Wu Tour

Vietnam & the Reunification Express

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent

Our Response

Thank you for taking the time to leave us a 5 star review following your recent Vietnam & Reunification Express tour.

We really appreciate this 5 star review,

Mekong Explorer

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent
Well looked after by the crew, modern and up to date boat, food of a high quality , with plenty of choice

Our Response

Thank you so much for your wonderful 5‑star review, and for sharing your beautiful photographs from the Mekong Explorer tour — they’re truly appreciated!
We’re delighted to hear that you felt so well looked after by the crew and that you enjoyed the modern, comfortable ship. It’s great to know the high‑quality food and wide variety of choices helped make your experience even more enjoyable.

Thank you again for taking the time to share your feedback and memories. We’d love to welcome you on another adventure in the future!

Mekong Explorer

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Good
Where do you start with a review of a 21 day holiday? Overall, it was good, but there are things to be aware of when booking.
Wendy Wu is positioned as at the higher end of group tours in Asia but some of the hotels were below the standard I would have expected. For instance, the Lotus Blanc rooms in Siem Reap were damp, mosquito infested and the aircon control unit didn't work. In addition, room service although offered, was non existent. Other hotels were ok, but not really of a high standard.
Food was included for all meals but the timings were sometimes odd. For example, in Haling bay, we had breakfast at 7, went on a quick excursion and then had a full brunch offered at 9.30 - just so that we could get to an airport transfer. It would have been better to have been given a voucher for food and drink at the airport. Another example was the house vitit in Hue with a "snack" that turned out to be a fantastic meal, only to be immediately followed by lunch. Often, late lunches were followed by early dinners which seemed a little unreasonable. Also in regard to food, the constant set menus got so samey and boring, we opted to miss a few. A little creativity around the set menus would have made the food a much more interesting part of the tour. I have a lot more to say but have limited space :-(

Our Response

Thank you for sharing such a detailed review of your 21‑day Mekong Explorer holiday. We’re really pleased to hear that you enjoyed the overall experience, and we truly appreciate you taking the time to highlight the areas where things could have been better.
Your feedback on hotel standards, meal timings, and the lack of variety in set menus is extremely valuable. We’re reviewing these points with our product teams to ensure we look to improve all the time.

Thank you again for travelling with us and for offering such thoughtful suggestions — feedback like yours genuinely helps us enhance the tour for future guests.

Additional Night Hanoi|Grand Mekong Odyssey (Upper Deck)

Sunday 22 Feb 2026
Overview Rating:
Our Tour: Excellent
This was a well paced excellent holiday. Hoi An could have done with another day for a bit more of a look around. Didn't get to see much of Ho-Chi Minh either. The visit to Chu-chi tunnels was good but because of traffic it takes up the entire day. The time on Hai-Long and the Mekong river cruise were both amazing and amount of time spot on (although finishing the cruise was a bit hard as it was so good). For me the highlight was Ankhor-Watt, again this could have had another day, primarily due to the weather as it is very hot after noon, so visiting the sights on a couple of mornings with other functions (or free time) would be good. Having said all of the above, it really is only feedback as this was a brilliant holiday. The guides particularly Tuan in Vietnam and Peaches in Cambodia were excellent. This is the third tour we have booked with Wendy Wu and there will likely be more. Thank you

Our Response

Dear Barry,
Thank you so much for your lovely 5-star review. We’re delighted to hear you had such a brilliant holiday. We truly appreciate your helpful suggestions and your continued loyalty. We very much look forward to welcoming you again in the future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours