The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Mekong Explorer

Wednesday 11 Mar 2026
Overview Rating:
Our Tour: Excellent
Cabin, food and entertainment were very good. Everywhere was kept clean and tidy. The staff could not do enough for you. Definitely recommend.

Additional Night Hanoi|Mekong Explorer (Main Deck)

Monday 02 Mar 2026
Overview Rating:
Our Service: Excellent
In the past we did a Wendy Wu tour in China and found the whole experience wonderful now we have booked a tour for Vietnam and Cambodia for next year and so far the customer service has been fantastic.

Our Response

Dear Customer,
Thank you kindly for your wonderful review. We appreciate your loyalty and looking forward to welcome you on your tour next year.
Warm regards,
Julia @ Customer Relations Wendy Wu Tour

Vietnam & the Reunification Express

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent

Our Response

Thank you for taking the time to leave us a 5 star review following your recent Vietnam & Reunification Express tour.

We really appreciate this 5 star review,

Mekong Explorer

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent
Well looked after by the crew, modern and up to date boat, food of a high quality , with plenty of choice

Our Response

Thank you so much for your wonderful 5‑star review, and for sharing your beautiful photographs from the Mekong Explorer tour — they’re truly appreciated!
We’re delighted to hear that you felt so well looked after by the crew and that you enjoyed the modern, comfortable ship. It’s great to know the high‑quality food and wide variety of choices helped make your experience even more enjoyable.

Thank you again for taking the time to share your feedback and memories. We’d love to welcome you on another adventure in the future!

Mekong Explorer

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Good
Where do you start with a review of a 21 day holiday? Overall, it was good, but there are things to be aware of when booking.
Wendy Wu is positioned as at the higher end of group tours in Asia but some of the hotels were below the standard I would have expected. For instance, the Lotus Blanc rooms in Siem Reap were damp, mosquito infested and the aircon control unit didn't work. In addition, room service although offered, was non existent. Other hotels were ok, but not really of a high standard.
Food was included for all meals but the timings were sometimes odd. For example, in Haling bay, we had breakfast at 7, went on a quick excursion and then had a full brunch offered at 9.30 - just so that we could get to an airport transfer. It would have been better to have been given a voucher for food and drink at the airport. Another example was the house vitit in Hue with a "snack" that turned out to be a fantastic meal, only to be immediately followed by lunch. Often, late lunches were followed by early dinners which seemed a little unreasonable. Also in regard to food, the constant set menus got so samey and boring, we opted to miss a few. A little creativity around the set menus would have made the food a much more interesting part of the tour. I have a lot more to say but have limited space :-(

Our Response

Thank you for sharing such a detailed review of your 21‑day Mekong Explorer holiday. We’re really pleased to hear that you enjoyed the overall experience, and we truly appreciate you taking the time to highlight the areas where things could have been better.
Your feedback on hotel standards, meal timings, and the lack of variety in set menus is extremely valuable. We’re reviewing these points with our product teams to ensure we look to improve all the time.

Thank you again for travelling with us and for offering such thoughtful suggestions — feedback like yours genuinely helps us enhance the tour for future guests.

Vietnam & the Reunification Express

Tuesday 27 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent assistance in choosing which elements to choose for our holiday.very pleasant staff.

Vietnam & the Reunification Express

Tuesday 20 Jan 2026
Overview Rating:
Our Service: Excellent
They provide a comprehensive itinerary with some great additional, cost effective, alternatives such as extending your stay in Vietnam. I’ll report back after the trip about just how good the overall experience was

Mekong Explorer (Main Deck)

Friday 12 Dec 2025
Overview Rating:
Our Tour: Excellent
We spent 4 Nights on the Mekong Victoria and it was fabulous. Everything from the decor, to the food and the wonderful staff was 5*. I would highly recommend it to anyone visiting Vietnam and/or Cambodia. It is the best way to travel between the two countries and an experience not to be missed.

Our Response

Thank you very much for your wonderful review of the Mekong Explorer (Main Deck). I am delighted to hear that your four nights on the Mekong Victoria were fabulous, and that you enjoyed everything from the décor and food to the attentive and friendly staff.

It is especially rewarding to know that you would highly recommend this cruise to others as a fantastic way to experience both Vietnam and Cambodia. Your feedback is greatly appreciated and will be shared with our team.

Kind regards,
Jimmy
Wendy Wu Tours

Mekong Explorer (Main Deck)

Friday 28 Nov 2025
Overview Rating:
Our Tour: Excellent
Our 4 days on board were just fantastic. Staff could not be more helpful. We were made to feel so special.

Housekeeping staff kept our cabin so clean and tidy.

Meals were great and allergy issue was taken care of with special care.

Off ship excursions were well run and just long enough to allow us time to enjoy the onboard life as well.

Would do it again in a heartbeat.

Our Response

Thank you so much for taking the time to leave a review of your Meking Explorer adventure. We're delighted that you had such a good time on the tour and enjoyed the ship just as much. Time spent on the beautiful Victoria Mekong is always quite special - perhaps we'll see you aboard again sometime!

Mekong Explorer (Main Deck)

Sunday 09 Nov 2025
Overview Rating:
Our Tour: Excellent
The ship was well proportioned, clean and everything was good quality.

Thoroughly enjoyed our cruise. The food was excellent and the wine flowed freely at lunch and dinner.

Entertainment and activities on board were good.

Vietnam & the Reunification Express

Thursday 02 Oct 2025
Overview Rating:
Our Service: Excellent
Excellent service from all staff spoken to. Answered all questions promptly, all were very knowledgeable.

Our Response

Thanks for your lovely review. Please let us know if you have any questions regarding your tour, our friendly staff are always happy to help. Kind regards, Jimmy, Wendy Wu Tours.

Mekong Explorer (Upper Deck)

Wednesday 30 Apr 2025
Overview Rating:
Our Tour: Excellent
The cruise was lovely. Can't recommend it enough.

Mekong Explorer (Upper Deck)

Friday 28 Feb 2025
Overview Rating:
Our Service: Excellent
Very good service during the booking, just hope the holiday we have booked with Wendy Wu is as good.
This is our most expensive holiday ever.

Mekong Explorer (Upper Deck)

Sunday 23 Feb 2025
Overview Rating:
Our Tour: Excellent
We had a great 4 nights on the Mekong Explorer. The staff were all lovely, helpful and efficient. The two spa ladies were brilliant. The food was good and the staff were very attentive in the dining room.

Mekong Explorer (Upper Deck)

Saturday 07 Dec 2024
Overview Rating:
Our Service: Excellent
We have been away with Wendy Woo Tours in the past and have just booked a holiday for next year.