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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Enchanting China

Saturday 18 Oct 2025
Overview Rating:
Our Tour: Good
This was an excellent introduction to China which, in many ways, is a country on a different scale to others. We had a good taste of the country through bus, train and plane, The hotels were all of good quality and we certainly did not go hungry. One highlight was the three day cruise on the Yangtze river, another was the river boat in Shanghai to see the city by night. Raymond, our guide, ensured all arrangements ran smoothly and did a good job looking after us. There were a couple of blips along the way. On the Yangtze we were sent us off on a day tour with a non-English speaking guide which was naughty and quite stressful. And the local guide in Shanghai did not take seriously my allergy to shellfish - serving up egg fried rice with prawns, luckily spotted in good time. Overall, the trip was big, hugely educational, good value for money and an excellent taste of China.

Our Response

Hi Stephen, thank you so much for sharing your detailed feedback about the Enchanted China tour. We're delighted to hear it provided such an excellent introduction to this vast and fascinating country.

It sounds like you experienced some truly memorable moments – those Yangtze cruise days and the nighttime lights of Shanghai from the river are something special! Raymond will be pleased to know his efforts to keep everything running smoothly made such a positive impression. We're also glad the accommodation and dining experiences were generally enjoyable throughout your journey.

We're very sorry to hear about the language barrier with the guide on your Yangtze day excursion – that's certainly not acceptable, and we can only imagine how frustrating that must have been. More importantly, we sincerely apologise that your shellfish allergy wasn't communicated adequately in Shanghai. Food allergies are a serious matter and should always be treated as such. We'll be sharing this with our operations team to prevent similar situations in future.

We're really pleased that overall you found the trip engaging and worthwhile. Thank you for choosing Wendy Wu Tours, and we hope China left you with plenty of wonderful memories!

Warm regards,
Caroline - Wendy Wu Tours

Enchanting China

Friday 17 Oct 2025
Overview Rating:
Our Service: Good
Friendly phone consultants. Seem to know their products well. They were immediately familiar with the tour, timings and flight options.

Prior to booking submitted a couple of quick information requests via the web site, disappointing that neither were responded to.

I didn’t realise I could review all the flight options by starting to make a booking on line. You have to enter full names of all passengers before you get to that level of information. It would be helpful if it was more obvious that this information was available and if it could be accessed without having to put all the passenger details in when you’re not yet ready to actually book.

Our Response

Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our phone consultants friendly and knowledgeable; it’s great to know they were able to assist you with your tour and flight options.

We’re sorry to hear, however, that your online information requests weren’t responded to; that’s certainly not the experience we aim to provide, and we’ll be reviewing this with our web team. Your comments about the booking process and visibility of flight options are also very helpful, and we’ll look at how we can make this clearer and easier for future customers.

Thank you again for your thoughtful review, we really appreciate it. Kind regards, Jimmy, Wendy Wu Tours

Enchanting China

Thursday 25 Sep 2025
Overview Rating:
Our Tour: Excellent
A wonderful tour that captured significant highlights in each city. It was well balanced, some big days but totally well worth it. Each day was informative, and very well organised. Exceptional tour leader, Steven who is a real asset to the company, together with local guides made this trip magical. All the optional tour were incredible, and glad we didn’t miss them, they were the icing on the cake. Transportation was excellent, and all bus drivers were brilliant. Hotels were of a great standard, however we upgraded a couple pre tour which was excellent. Loved the beauty, the culture, the people of this amazing country, completely shattered our preconceived ideas, all the big cities were stunning and beautiful, clean and welcoming. It was a trip of a lifetime.

Our Response

Thank you, Bradley, for your wonderful review and for sharing such fantastic group photos – it looks like you had an amazing time with your fellow travellers. We’re thrilled to hear that Enchanting China exceeded expectations and that Steven, along with the local guides, made the journey so memorable.

It’s great to know you enjoyed the balance of sightseeing, the optional tours, and the high standard of transportation and hotels. We’re especially pleased that China’s beauty, culture, and warm welcome left such a strong impression and completely changed your preconceptions - this is something we hear very often from guests returning from China!

We’re delighted that you had such a fantastic time, and we hope to welcome you on another adventure very soon.

Kind regards,
Caroline, Wendy Wu Tours

Enchanting China

Friday 30 May 2025
Overview Rating:
Our Service: Good
Very efficient, friendly and prompt with replies

Enchanting China

Saturday 11 Jan 2025
Overview Rating:
Our Service: Excellent
Excellent

Enchanting China

Friday 04 Oct 2024
Overview Rating:
Our Tour: Excellent
Excellent tour of China! Right from the first day this tour is full of all the things that China is well known for; things that we’ve all heard about and read about and in this tour we visited them all. Our tour manager, Alice, was very attentive, knowledgeable and thoughtful to everyone on the tour, and she spoke impeccable English. She is an excellent asset to Wendy Wu Tours! We had never been to China before and this tour was just right for a first introduction. Well done Wendy Wu Tours!

Enchanting China

Tuesday 01 Oct 2024
Overview Rating:
Our Tour: Excellent
Enchanted China covered all the highlights of China accompanied by an excellent, friendly and knowledgeable guide. We were a group of 15

There is a lot of travel, with 3 long train journeys and a lot of walking on many days, but the sights are all worth the effort. China is an extraordinary country and this trip enabled us to get glimpses of the highlights. There were some excellent excursions and shows included as part of the trip but also lots of optional trips, which cost extra and had to be paid for in cash in the local currency.

The hotels were generally very good with good facilities and all the local guides were knowledgeable. Breakfast was included and often lunch served in a local restaurant.

Overall it was an unforgettable experience we thoroughly enjoyed.

Enchanting China

Sunday 19 Jan 2020
Overview Rating:
Our Service: Excellent
The booking experience was excellent. Lisa was helpful, knowledgeable and professional in her support.
We would recommend Wendy Wu booking service.

Enchanting China

Tuesday 17 Dec 2019
Overview Rating:
Our Service: Excellent
Lisa was extremly helpful and patient helping me with every question that i had. Was not pushy and gave clear costs and breakdowns.

ENCHANTING CHINA

Saturday 11 May 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent from initial booking and throughout the tour.

Product :

Excellent. Great range of locations visited with fantastic tour guide.

Our Response


Thank you for your positive review and your recommendations.

When your ready for your next adventure, let us know! We can't wait to help you plan your next tour.

ENCHANTING CHINA

Monday 08 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Very organised and well planned.

Product :

Good original price for tour but then seemed to be lots of extras that had to be paid while on the tour. It would have been better for these to be paid up-front.

ENCHANTING CHINA

Friday 11 May 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent tour, brilliant leader & City guides. Helpful directions to good restaurants.
Best Wishes to Alice ~ our leader.

Product :

Everything was better than expected and nothing went wrong

ENCHANTING CHINA

Tuesday 14 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

All in all a very impressive package with the China tour, great value for money, tour guides excellent, top hotels and excursions, so would definitely recommend this company for your tour/holiday

Product :

A totally great experience, takes in all the top locations

ENCHANTING CHINA

Monday 02 Oct 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Everything ran to schedule.. Most of the hotels were good. The Beijing hotel was a bit grubby.

The national guide was excellent and the local guides good. Better local info could have been provided for the free time on this tour, eg vicinity of local restaurants, local attractions etc. Where lunches were not provided the tours that overlapped lunc time should have included time and recommendations where to eat lunch. English City maps would have been useful. We only got these in Shanghai.

Group included meals needed to provide for all tastes rather than the lowest level of spiciness. Group meals were to bland for our taste.

Product :

See above. Generally good but room for improvement re the Beijing hotel, local information for free time. The amenities package for the Yangtze cruise was miss sold as it only covered 2 pre and dinner drinks and no drinks for lunches. We sorted this out but it was a problem.

We enjoyed the overall experience of the tour.

ENCHANTING CHINA

Wednesday 07 Jun 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The holiday was well organised. Our National Guide was excellent and the whole China experience, although busy and hot was a wonderful experience with visits to all tourists' sites in China, with the added experience of the bullet train, the cruise down the Yangtze, etc.

Product :

We could not have done this trip on our own, so we were pleased that we went with a reputable company who knows the country well.

Reviews

Don't just take our word for it - read our reviews!

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Experience & Expertise
  • Over 25 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
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Don't just take our word for it
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Wendy Wu Tours is an Associate Member of the United States Tour Operators Association. However, Wendy Wu Tours is NOT a participant in the USTOA $1 Million Travelers’ Assistance Program and is not held by USTOA to certain other standards required of Active Members.