Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Christmas in Japan - HN

Tuesday 03 Mar 2026

Overview Rating:

Our Service: Good

Our 1st guide was not the best apparently our original guide couldn't do this tour. Our next 2 were excellent . this was rated as a level 1. the long bus trips probably level 2. there was a very long bus ride several hours with our 1st comfort stop 4hrs into the trip, a bit too long for us oldies! I think the tour could be a day or so longer as it was rushed at times.
the tour was great overall and I enjoyed it .

Our Response

Hi Carol,

Thank you for taking the time to share your feedback on your Saudi Arabia tour. We’re really pleased to hear that you enjoyed the trip overall and that the latter part of the journey, with your second and third guides, helped make it a memorable experience.

We’re sorry to hear that the start of the tour didn’t quite meet expectations, and we appreciate you highlighting this. Your comments about the first guide, the longer coach journeys, and the timing of comfort stops are valuable and will be shared with our operations team for review. Saudi Arabia is a vast destination, and travel between some of the key highlights can involve longer drives, but feedback like yours helps us continue refining the pacing and overall comfort of the itinerary.

It’s great to hear that overall you still found the tour enjoyable. Thank you again for travelling with us and for sharing your thoughts.

Warm regards,
The Wendy Wu Tours Team

Christmas in Japan - HN

Sunday 04 Jan 2026

Overview Rating:

Our Tour: Good

Tour size 26 too large a group for me
Age range 24years to 85 years too wide for fitness ability ie walking and climbing Average walking pace too fast for me
Food was excellent however both dinner and lunch Japanese cuisine was too much
Accommodation excellent
Tour Leader no complaints

Our Response

Dear Customer,
Thank you for sharing your feedback and for your 4-star review. We’re glad to hear you enjoyed the food and accommodation, and that the tour leader met your expectations. We appreciate your comments regarding the group size, pace, and dining, as they help us continually review and improve our tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Christmas in Japan - HN

Saturday 04 Oct 2025

Overview Rating:

Our Service: Excellent