Reviews

The service I had was fantastic. They helped quickly and smoothly. Was able to accommodate my requests and was incredibly responsive.
I’ve been in a tour with Wendy Wu before and the service was flawless back then too.

Polite , helpful and informative member of staff Natasha . Confident to book with her .


Offered flight options which gave me a choice of routes and times

This is the fifth time we booked our travel with Wendy Wu. This speaks volumes as to how satisfying we are with the services that we received. From booking to touring, the operation was seamless. We met wonderful guides and made friends with many travellers.

Arti was very helpful when I made my booking. I always experience great service with Wendy Wu Tours.

Prompt and no fuss booking

Overall there was just too much travel, which may have been better if we had just gone by 'plane (although this may not have been possible)

The booking agent, Cheryl, was knowledgeable and friendly. She answered all my questions about the trip we wanted to book and found the best flight options for us. She offered to ring back the following morning to give us overnight to think it over. The following morning she rang back and booked the holiday for us. Confirmation arrived by email within a few minutes.
Now looking forward to the trip!

Easy booking process. Helpful advice on the telephone. This is our 5th tour with them and all have been very good.

good but required longer timescale; very rushed

This was an excellent tour but don't agree with Wendy Wu stating quality hotels located centrally on website when you book only to find the last 5 nights in LAOS are not central. Either too far to walk or unsafe to walk. 3 nights in a hotel that did not provide western breakfast cold fried eggs and using a microwave to try and do toast. Last day we were free from breakfast until 18.30pm when we were being taken to airport and nothing to do and nowhere to go and out of our room by 12 noon. Guide did not give any suggestions. Waste of our time. When we arrived in LAOS was dropped at hotel at 14.00pm and told free time until 18.30pm no options of what we could do. If we wanted to travel independently would not be booking group tour. Too much free time in LAOS and wasted time that could have been spent more constructively. We don't expect to pay the money we did to Wendy Wu to find hotels costing £30 a night when hotels with facilities were centrally located for £70 abd were available. Wendy Wu has got too greedy since we went to China in 2016. Won't be using them again. Guides were saying the tipping money was too much they did not know what to spend it on. Wendy wu has lost the plot.

An excellent holiday , the group was the correct size 14, and we all got on well after a couple of days. The guides were excellent and put in the extra effort that was appreciated by everyone. The venues were good , though the first day in. Bangkok was hard work after a long flight and getting used to temperate and humidity. Thailand was amazing I saw places that were exceptional. Laos was much more 3rd would and the hotels were a bit remote. Apart from the one on the river section. A super holiday which I would like to do again but to a different part of the planet !

Very interesting country to explore - remarkable scenery, interesting architecture, pleasant people and food. The roads were quite bad, especially in the mountains, which made reaching The Plain of Jars difficult. It is a third-world country, and there will always be problems.