The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

A Week in Japan - HN

Thursday 31 Jul 2025
Overview Rating:
Our Service: Excellent
Great service on the phone, went through all my options and questions, which were quite complicated. Wendy Wu was able to accommodate all my needs and wishes, and even went above and beyond for airport transfers. Wendy Wu was the only company doing Japan tours that would accompany you and organise everything for you. No problem with signs or language to solve.

Our Response

Thanks so much for your lovely feedback, it is sincerely appreciated. Do let us know if you have any questions regarding your tour.

A Week in Japan

Thursday 17 Jul 2025
Overview Rating:
Our Service: Excellent
Excellent. After booking I discovered I had chosen the wrong date of the two we were considering. I quick call to the booking team and it was all changed. They were so helpful

Our Response

Thanks for your review; our pre departure team really are the best in the business. Do let us know if you have any questions about your tour, we're always here to help. Kind regards, Jimmy, Wendy Wu Tours.

A Week in Japan - HN

Thursday 17 Apr 2025
Overview Rating:
Our Tour: Good
One hotel was a bit small (tiny rooms but adequate eating space to be clear) but coach trips and visits were excellent. Guide Yuki was outstandingly good, no problem too difficult to sort with calmness and accuracy and amazingly good grasp of English vernacular. If all hotels had been like first and the last the company would get 5 stars.

A Week in Japan

Wednesday 11 Dec 2024
Overview Rating:
Our Tour: Excellent
In just one week we visited several cities, rode on a bullet train, ate a wide range of food and saw many sites of interest in the country. An excellent trip.

A Week in Japan

Sunday 03 Nov 2024
Overview Rating:
Our Tour: Excellent
Well organised guide was fantastic and the group of 24 got along famously
Only downside an 18/20 hour journey to get there and back

A Week in Japan

Tuesday 08 Oct 2024
Overview Rating:
Our Tour: Excellent
Just what I wanted it to be.

This is the shortest of the Wendy Wu offerings and I was pleased I took advantage of the Hiroshima extension.

Wendy Wu are very well established in the in the Australian & UK tourist markets. They provide a very organised itinerary, where everything is all in (except drinks). As one of only 2 singletons on the tour I was pleased about that, but in a very busy schedule, understandably there isn't a massive amount of free time. Their pretour reading is very detailed.

One thing it didn't appreciate was the 20 hour journey via a 3 hour stopover in Abu Dhabi from Manchester. I might have sought a direct flight from London.

As another traveller said to me beforehand, there is nothing to dislike about Japan. She was right. From waking up to see Mount Fugi, the Tea Ceremony, the Calligraphy lesson, the beautiful shrines to ,the amazingly poignant experience in Hiroshima.

It is hot and it is humid for a Brit, never below 31 degrees in Sept. Even the Aussies said they wouldn't be out in this heat.

I'd use these people again in the Far East certainly.

A Week in Japan

Sunday 02 Jun 2024
Overview Rating:
Our Tour: Good
This is an excellent introduction to Japan but it is mis-sold as a 'week in Japan' as it is actually only five days touring. It was a week away from your home country but not a week in Japan as the tour is only five nights there.
Wendy Wu need to correct this.

A Week in Japan

Sunday 02 Jun 2024
Overview Rating:
Our Service: Excellent
Lots of information whilst booking a holiday. They really looked at different flights for us too to find the best upgrade prices.

A Week in Japan

Friday 31 May 2024
Overview Rating:
Our Tour: Excellent
A great introduction to Japan. Brilliant guide and great group to be with. Would thoroughly recommend

A Week in Japan

Monday 22 Jan 2024
Overview Rating:
Our Service: Excellent
Yes, very helpful and confident agent and informative

Our Response

Many thanks for your review, much appreciated. Jimmy

A Week in Japan

Tuesday 07 Nov 2023
Overview Rating:
Our Tour: Excellent
Fabulous holiday! Loved everything about it. Visited brilliant places & not just the usual tourist ones. Guide & drivers were excellent with lots of local knowledge.

A Week in Japan

Saturday 28 Oct 2023
Overview Rating:
Our Tour: Excellent
The tour guide was amazing. Good variety on the trip

A Week in Japan

Friday 27 Oct 2023
Overview Rating:
Our Service: Excellent
I found it very easy to book my trip. After searching online,, I knew where I wanted to go and the person I spoke to was great at booking the trip and also helping me choose which add on location I should go to.

A Week in Japan

Friday 06 Oct 2023
Overview Rating:
Our Service: Excellent
The brochure was excellent and gave us exactly the information we needed.
We booked our holiday the next week without a hitch.

A Week in Japan

Saturday 02 Sep 2023
Overview Rating:
Our Service: Excellent
Amazing customer service and knowledge from Stephen Jordan, we are super excited with our Japan tour!

Our Response

That's brilliant to hear, Steven, Stephen will be delighted to read your comments about his service. Have a wonderful trip!