Reviews

Service that could not be faulted

Very helpful and happy to spend as much time as you need to sort out your trip away how best it works for you.

Julia handled booking our reservation professionally and courteously, this made the whole process easy to do. Julia answered all our questions in a polite and professional manner, which is always reassuring when booking.

Overall well plan itinerary. Room for improvement:
Too busy n full back to back schedule for the 9 days experience.
Suggestions:
Include 1 day free time for rest or self activity out of the 9 days.
Food:
Excellent 3 meals.
Observe that meals are cooked differently in Shanghai, Xian, Beijing. But is all similar. For example: eggplant nearly every day , but cook differently!

Peking duck is supposed to be the Highlight in Beijing.
But the skin is very ‘fatty’n not crispy at all. I did not enjoy the Peking duck dinner.
Excessive chillies added on the last dinner in Beijing will then lead to pple not enjoying the dinners due to over spicy taste.
Would be good to plan for 1 or 2 “no lunches”included days to reduce cost and allow for everyone to explore snacks and street food. Tour guides can recommend local foods like in Nanjing road as an example.

Too much detailed histories from some guides.On very hot days, show consideration to elderly people. Too detailed histories n information at ‘forbidden city’ n ‘Tiananmen’ on a day with high temperatures.
Terracotta Army visit was interesting and knowledgeable for me.

One recommendation:
Optional itinerary for foot or body massage to help with relaxation and promote western knowledge of Chinese ancient therapy on healing thru massages.

The groups leader, Mr Hoffman, was extraordinarily good. He was helpful, knowledgeable with a fine sense of humour. Mr Hoffman clearly loved his country and shared this passion with us.
Mr Hoffman was able to navigate areas of high tourist interest with skill, allowing us to see the beautiful sights of China in relative peace, away from the usual tourist hustle and bustle, even though this often meant early mornings. Mr Hoffman is a skilled tour guide. He was so responsive to personal needs, finding information and responding to guest’s personal needs. His skills really made the trip for us.
The use of Bullet trains gave us a wonderful opportunity to see China as it moves forward.
The trip, although fast and furious gave us an amazing insight into China, with all the sights we wanted to see.
The trip gives a great taster, leaving us wanting more.
When you go, look out for the amazing toilets, with heated seats and other ‘options’ for personal hygiene!!

The online booking process is straightforward and intuitive and all the information you need is readily to hand. Once the booking has been made, the relevant documentation is sent immediately to your inbox, and the next stages are clearly set out. Further management of your booking is facilitated my means of a useful Customer Portal. I have previously had two superbly organised and enriching adventures with Wendy Wu and am looking forward to this one.

Joe Day very helpful & knowledgeable.

Mongolia is a beautiful country and its people are wonderful, cheerful, and very friendly to tourists.
My fellow travelers were a mix of Brits and Aussies - always a happy, friendly, inclusive crowd.
Wendy Wu's itinerary is great.
Our Mongolian tour guide was cheerful, had good English, was very attentive, and was VERY knowledgeable about Mongolia and its history.
The accommodation is good, but one must bear in mind that in the areas we traveled outside the capital, Ulaanbaatar, hotels (let alone high quality ones) are not available, and when chatting with travelers on other companies' tours, it became clear that Wendy Wu's selection of yurt accommodation was aimed at the best available in the area. All yurts (called "gers" in Mongolia) except one, had en-suite toilet, washbasin, and shower.
Mongolian food is basic (not much can grow on the steppe except grass), but for those who wanted to try the local food, this was often available, otherwise European-style food was available. Wendy Wu documentation does encourage you to bring your favourite snacks with you.
Beer is available at most of the places we stopped at, and wine was also available, but less frequently. Bottles of water were provided, free, throughout the tour.
Mongolia only has one major city, its capital. Roads quickly petered out beyond the region of the capital. Wendy Wu drove us around in a fleet of Lexus 4-wheel drive vehicles, which are probably as good as you are going to get. These vehicles took a hammering when driving over the dirt tracks of the steppe [as seen on the latest series of the BBC program "Race across the world"], but luckily the Lexus shielded its occupants from the worst of this. Nevertheless, I would advise people who suffer from travel sickness not to come to Mongolia until the network of roads is extended a lot further. Note that if you are staying only in Ulaanbaatar then the roads are fine.
This is a holiday/tour I can recommend to all adventurous, experienced travelers who want to go somewhere really different.

Fantastic service. Excellent brochure. Fast responses to questions and very clear information. Options given to deal with our specific situation to make the best possible holiday and the most cost effective price. We had been recommended by two different friends and so far not disappointed.

Fantastic country, huge vistas, hearty food. A totally awesome adventure, still very much to be discovered. Very few tourists and the most hospitable, friendly locals. Visiting a nomad family in their Ger was a highlight. Go and see it before it gets discovered by the masses.

Helpful, informative, considerate and knowledgeable.

Our tour guide David was amazing going above and beyond to ensure our group had a fabulous time. 🤩 The trip is great, but heavy going, with a lot to packed in. Be prepared for early starts, long days, and time sitting on trains, coaches and airports.. In retrospect I’d reduce days spent on the Yangtze and add those days onto Shanghai (so much to see and do). 🤔 Pack light, take a light rain -Mac, spare trainers, use either Alipay or WeChat - both widely used (more than cash or credit cards) in China. Most of all be prepared to be amazed and say ‘WOW’ a lot😉

I rang Wendy Wu to enquire and possibly book our next trip to China. The consultant's name was Kylie and she answered all our initial questions and proceeded with the booking in a clear concise, courteous manner. All our follow up emails have been answered promptly and all our requests have been actioned upon.
We thoroughly recommend booking your next holiday with Wendy Wu.

Very good. Consultant was receptive and understanding of my concerns and questions.