Reviews

Very friendly, knowledgeable and helpful. The advisor also had immediate access to our past records and info, which was very useful.

Very swift responses. Very informative. Nothing too much trouble.
Made me feel confident about booking a trip.

THIS TOUR WAS RELATIVELY MORE EXPENSIVE THAN WHAT WE WERE USED TO, BUT IT FITTED IN WITH THE TIMES THAT MY FAMILY MEMBERS WERE AVAILABLE TO TRAVEL AND INCLUDED SOME OF THE DESTINATIONS WE WANTED INCLUDED. OVERALL WE FEEL THE TOUR WAS WORTH THE COST PAID BECAUSE CHARLES AND SOME OF THE LOCAL GUIDES (DAVID IN BEIJING) PAID A LOT OF ATTENTION TO MY SON'S FOOD ALLERGIES SO THAT HE COULD EAT SOMETHING FROM MOST MEALS. THE COACHES WERE SPACIOUS FOR OUR GROUP OF 20. THE THREE GORGES CRIUSE WAS AN UNEXPECTED HIGHLIGHT, ESPECIALLY THE CITY VIEWS OF CHONQING AT THE COMMENCEMENT OF THE CRUISE. THE THREE KINGDOMS EXCURSION WAS ALSO VERY GOOD ALTHOUGH THERE WAS NO TRANSLATION OF THE STORY LINE DURING THE PRESENTATION. I DID GET QUITE ANNOYED AT THE LONG INTRODUCTION BY A MAN WITH NO ENGLISH TRANSLATION OFFERED. THE HOTELS WERE GENERALLY VERY GOOD, ALTHOUGH ON TWO OCCASIONS I REQUESTED A SWITCH TO A ROOM THAT WAS NOT TAINTED BY THE SMELL OF SMOKE, WHICH WAS GRANTED SATISFACTORILY.

Thorough and timely communication

My initial enquiry was dealt with in a friendly and efficient manner.
Cheryl was very helpful in finding the best Business Class rate and in amending the connection to allow a more comfortable layover.

Once I was in contact with a service agent, the service was very good. However, prior to me making the contact by phone, I had tried to communicate with an agent via email and did not receive a response to my queries. As such, I was compelled to make the contact via phone.

I could not be more complementary or positive about the service I had from Cheryl. I initially made contact with a view to discussing options and found Cheryl incredibly helpful and customer focused. She talked me through the options and even suggested a slightly different tour might fit our needs more once I highlighted what we were looking for from the tour. There was no pressure selling or chasing me to make a booking which I appreciated as I wanted time to reflect.
When I contacted Cheryl for the second time to confirm our booking (the one she recommended) she again was very thorough, professional, courteous and efficient and made the booking process very simple. Thank you Cheryl for all your help, you are a great ambassador for Wendy Wu Tours.

A fantastic holiday experience with Wendy Wu which far exceeded our expectations. Our National Guide was an expert who was totally professional & ensured that we had a totally immersive experience free from any worries. The value for money was incredible and we enjoyed quality accommodation and travel arrangements. We learnt so much about China - its history, peoples, geography, etc.

Very well organised tour with excellent guide however the food was very disappointing for our vegetarian daughter. She was fed up of being served pasta and salad. She was looking forward to sampling ramen and cucumber sushi however this was never on the menu. It’s a shame as Japan is a paradise for foodies.

I did two adventures back-to-back with a two-day break in between. I loved both tours - quite different in terms of style. China we had a national guide travelling with us and local guides taking us around the sites. For Japan, we had a national guide that doubled as our local guide. All the guides spoke exceptional English and were friendly and professional and extremely knowledgeable. The days are quite busy - most starts were around 8.30/9.00am and often finished by 5.00pm. I loved it all - I enjoy walking and experiencing/seeing different activities, temples, cultures etc. Be prepared for stairs and needing to take shoes off at temples. Not a whole lot of free time, but it is factored in. One thing for sure - you will NEVER go hungry on a WW tour! Bring elasticised pants with you! The hotels were fabulous - largish rooms, good amenities, bottled/filtered water available. Many had in-house washers and dryers. Swimming in hotel pools is difficult - in China one of the hotels required me to wear a swim cap and in Japan, the pools are Onsen and male and female are separate, and you need to bathe nude - something I was not aware of. Some of the hotels are located a fair way out from the CBD/main city areas so not much to do or shop at in the evenings. The transport was great - modern, clean buses with professional drivers. Bullet train experiences were great. We did a metro ride in Japan. Everything is taken care of - all you need to do is be at the meeting spots on time and the rest is taken care of. Definitely get what you pay for - service, professionalism and a good time!

friendly, informed staff. professional presentation. very enjoyable experience

Service that could not be faulted

Very helpful and happy to spend as much time as you need to sort out your trip away how best it works for you.