Reviews

Thank you for taking the time to share such a detailed review, it’s brilliant to hear that your China tour was such a success.

Amanda will be thrilled with your kind words; she takes enormous pride in keeping everything running like clockwork, especially with all those internal flights, trains and road transfers. I’m also glad the local expert guides helped too, they really do bring the history and culture to life.

You're right that the pace is brisk but it’s the only way to cover so much ground across such a vast country. And I take your point about the meals , we include three full meals a day to ensure you experience authentic local cuisine, though we appreciate it can feel generous by the end of the trip. We'll certainly pass that feedback on to our product team.

Delighted you’d recommend us, and we hope to welcome you on another Wendy Wu adventure in future.

Best regards,
Jimmy
Wendy Wu Tours

Many thanks for your five star review! Jimmy, Wendy Wu Tours.

Thank you for your detailed feedback. I am very pleased to hear that, on the whole, the holiday surpassed your expectations.

Hushi clearly excelled in her role, and I will ensure your kind remarks are passed on to her. Her attentiveness to your dietary requirements and allergy concerns, particularly as the sole vegetarian in the group, as well as her consideration of your comfort stops related to diabetes, reflects exactly the standard of care we aim to provide.

I am, however, sorry to learn that the dining experience at the Hiroshima hotel fell short of your expectations, and that the 'Japanese Pub' evening was disappointing due to insufficient staffing. This is not the quality of experience we wish to deliver, and I have already noted these points for review with our local ground team.

With regard to the flight changes, I would like to address this directly. We were obliged to move you from Qatar to Finnair because the Qatar routing was unavailable owing to the restrictions on Middle Eastern airspace at that time. This was not a decision we took lightly, and it was the only viable means of ensuring your departure on schedule. Nevertheless, I fully appreciate your frustration with the very limited complimentary inflight catering on a 13‑hour sector, a particular concern given your diabetic condition, and the subsequent layover in Helsinki. While we will raise the catering issue with Finnair, I cannot guarantee improvement; however, we will certainly bear this in mind when forced to make alternative carrier arrangements in future. We always endeavour to notify guests of flight changes as early as possible, though I acknowledge that this does little to ease the practical difficulties on the day.

Despite these operational issues, I am delighted that you still consider the tour a success, and we would be very glad to welcome you on another Wendy Wu journey in the future. Please be assured that we will take your comments on board to refine our offering further.

Yours sincerely,
Jimmy
Wendy Wu Tours

Dear Customer,
Thank you so very much for your amazing review. We are thrilled to learn that your travel experience with us was remarkable, and that Britney made it even more enjoyable and memorable. Of course, you can add extra night Shanghai. Our Reservations Team will be happy to assist you with that. We are looking forward to welcome you on one of our tours in the near future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

That's great to hear! I'll pass on your feedback to your travel consultant and please do give us a call if you have any questions regarding your booking. Thanks, Jimmy, Wendy Wu Tours.

Thank you for your kind review. I am delighted to hear that you had such a wonderful time and were treated to clear views of Mount Fuji on two separate days, a memorable sight by any measure.

It is also pleasing to learn that Happy lived up to their name and went above and beyond to ensure you missed nothing of significance. Your positive comments regarding the hotels, restaurants and the overall itinerary – including the bullet trains and the temples en route to Hiroshima are greatly appreciated. I shall pass on your compliments to the local team.

As for the paper crane, I confess that I too have struggled with that particular art form!

I am glad, too, that the airport taxi issue was resolved promptly to your satisfaction. We always aim to address any logistical hiccups as quickly as possible, and it is reassuring to know that this was the case.

Thank you once again for choosing Wendy Wu Tours, and we very much hope to welcome you on another journey in the future.

Yours sincerely,
Jimmy
Wendy Wu Tours

Many thanks for your feedback; Joe will be delighted to read your comments! Do give us a call if you have any questions regarding your tour. King regards, Jimmy, Wendy Wu Tours.

Thank you for your review. I am very pleased to hear that almost every aspect of your tour met your expectations and that you had such an enjoyable experience overall.

I was, however, genuinely sorry to learn that a couple of the restaurants you visited fell short of our usual standards. Cafeteria-style dining with greasy, tasteless food and insufficient protein is simply not what we intend to offer, and I entirely understand your disappointment. Please be assured that I will raise the matter with our local ground team for urgent review. We regularly audit our restaurant partners, and your feedback will help us to ensure that such establishments are either improved or replaced.

Thank you for bringing this to our attention – constructive criticism of this nature is invaluable in helping us maintain and refine our quality control. I am grateful that you chose to travel with us, and we would be delighted to have you join another Wendy Wu tour in the future, with every confidence that we can deliver a consistently high standard throughout.

Yours sincerely,
Jimmy
Wendy Wu Tours

Dear Customer,
Thank you for your 5-star rating and great feedback. We are thrilled to learn you enjoyed our tour and hope to welcome you again on one of our tours in the near future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Thank you so much for taking the time to share this, it’s absolutely wonderful to read!

We're thrilled that the itinerary hit all the right notes for you, from the hotels to the (very important!) food. But we have to say, Lilla will be over the moon when she sees your kind words. Going full detective mode to reunite people with their lost phones and wallets is certainly above and beyond, even by our standards, we might have to get her a cape!

It means the world to us that you'd recommend the tour so highly. We hope the memories stay with you for a long time to come.

Thanks,
Jimmy Wendy Wu Tours

Thanks for your five star review. Jade will be delighted to read your feedback. Do let us know if you have any questions prior to departure. Thanks, Jimmy, Wendy Wu Tours.

Thanks for your review. We often get feedback about Bruce and he will be delighted to hear of your comments. Hoping to be of service to you again. Thanks, Jimmy, Wendy Wu Tours.

Many thanks for your feedback. Both our Flight team and Felix will be delighted to read your review. Hoping to be of service to you again. Thanks, Jimmy, Wendy Wu Tours.

Dear Customer,
Thank you for your 5-star rating. We are glad you enjoyed our tour and hope to welcome you soon on another adventure with us.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Dear Customer,
Thank you for your kind comments. We are delighted to hear you had such an enjoyable trip and that it exceeded expectations in many ways.
We also appreciate your thoughts regarding the dining experience, and we will ensure these are shared with our product team for review as we continue to refine our itineraries.
It is wonderful to hear your Tour Leader and local guides helped make the journey so memorable. We hope to welcome you on another adventure in the future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours