Reviews

Excellent trip. Take binoculars to ensure you see all of the wildlife clearly, which is plentiful. The hotels were of the usual Wendy Wu high standards. The 3 day stay in the rainforest was wonderful, remote enough to be semi-offgrid, really deep in nature. There is a lot of travel time but its worth it. Would definitely recommend for nature lovers.

Pleasant and helpful staff. Efficient on the phone.

Over the phone, Wendy Wu agents are always really friendly and efficient. Our first trip with Wendy Wu, to Sri Lanka, was first class, from the guide, AJ, who was fantastic, to all the visits, hotels and travel arrangements. Absolutely loved it and have already recommended it to all our friends.

Much better than I expected. I thought the experiences would be in group tour but we each had a guide and a car with a driver. All the activities were excellent and varied.

Booking sraff were informative and helpful

really helpful, spoke to 2 people about holiday and what we wanted, both very knowledgeably and helped me make up mind on where we wanted to stay. Cant wait to go now!!

Service has been good. Tour is at end of October, am looking forward to it.
Petra was very helpful when we had queries

Very friendly, knowledgeable and helpful. The advisor also had immediate access to our past records and info, which was very useful.

Very swift responses. Very informative. Nothing too much trouble.
Made me feel confident about booking a trip.

THIS TOUR WAS RELATIVELY MORE EXPENSIVE THAN WHAT WE WERE USED TO, BUT IT FITTED IN WITH THE TIMES THAT MY FAMILY MEMBERS WERE AVAILABLE TO TRAVEL AND INCLUDED SOME OF THE DESTINATIONS WE WANTED INCLUDED. OVERALL WE FEEL THE TOUR WAS WORTH THE COST PAID BECAUSE CHARLES AND SOME OF THE LOCAL GUIDES (DAVID IN BEIJING) PAID A LOT OF ATTENTION TO MY SON'S FOOD ALLERGIES SO THAT HE COULD EAT SOMETHING FROM MOST MEALS. THE COACHES WERE SPACIOUS FOR OUR GROUP OF 20. THE THREE GORGES CRIUSE WAS AN UNEXPECTED HIGHLIGHT, ESPECIALLY THE CITY VIEWS OF CHONQING AT THE COMMENCEMENT OF THE CRUISE. THE THREE KINGDOMS EXCURSION WAS ALSO VERY GOOD ALTHOUGH THERE WAS NO TRANSLATION OF THE STORY LINE DURING THE PRESENTATION. I DID GET QUITE ANNOYED AT THE LONG INTRODUCTION BY A MAN WITH NO ENGLISH TRANSLATION OFFERED. THE HOTELS WERE GENERALLY VERY GOOD, ALTHOUGH ON TWO OCCASIONS I REQUESTED A SWITCH TO A ROOM THAT WAS NOT TAINTED BY THE SMELL OF SMOKE, WHICH WAS GRANTED SATISFACTORILY.

Thorough and timely communication

My initial enquiry was dealt with in a friendly and efficient manner.
Cheryl was very helpful in finding the best Business Class rate and in amending the connection to allow a more comfortable layover.

Once I was in contact with a service agent, the service was very good. However, prior to me making the contact by phone, I had tried to communicate with an agent via email and did not receive a response to my queries. As such, I was compelled to make the contact via phone.