The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Tuesday 14 Jul 2026
Overview Rating:
Our Service: Excellent
Very quick replies to questions. Very straightforward booking process by phone

Mongolia & Naadam Festival

Tuesday 14 Jul 2026
Overview Rating:
Our Tour: Good
The food was good for meat lovers. Very scenic country and the 4 wheel drivers were fantastic

Tibetan Railroad

Saturday 11 Jul 2026
Overview Rating:
Our Service: Excellent
Following on from a Wendy Wu Roadshow, I decided to book a tour. Very easy process and efficient team

Our Response

Thank you for your 5 star review. It is wonderful to hear that you found the roadshow inspiring enough to book with us, and I am very pleased that the booking process proved straightforward and efficient.

I will be sure to share your feedback with the team, as they always appreciate knowing that their efforts have made a positive impression. We look forward to welcoming you on tour and are here to assist with any further queries you may have in the lead-up to your departure.

Kind regards,
Jimmy, Wendy Wu Tours

Jewels of Japan

Saturday 11 Jul 2026
Overview Rating:
Our Service: Excellent
I'm basing this review on the booking process. I found responses to queries, and I had quite a few, were dealt with promptly and clearly. There seemed to be no problem with asking a lot of questions. The person we dealt with was Joe and he was pleasant and polite. We're looking forward to the actual holiday in March next year.

Our Response

Thank you for taking the time to share your experience of the booking process. It is particularly encouraging to hear that your queries were met with prompt and clear responses, as we believe no question is too small when it comes to planning a tour.

I am very glad that Joe made such a positive impression. He is a valued member of our team, and I will make certain that your kind comments are passed on to him personally. He'll be delighted!

We are very much looking forward to welcoming you on tour in March next year. Should you think of anything else in the meantime, please do not hesitate to contact us.

Kind regards,
Jimmy, Wendy Wu Tours

In Pursuit of Pandas

Friday 10 Jul 2026
Overview Rating:
Our Tour: Excellent
It was a great tour. Seen every thing I went to see. Enjoyed the small group of 13. It was very busy. Days were long. Tour leader Penny was fabulous. Only down full were the dry hotels. Our group enjoyed first hotel with the bar, so we could sit and chat over a cold drink at the end of the day. With the other two hotels being dry, the group wasn’t given this opportunity to chat about the day, relax and unwind before bed. That was disappointing.

Our Response

Hi! Thank you for sharing your feedback. We’re delighted you had a great tour, saw everything you hoped to see, and enjoyed travelling with the small group. It’s also wonderful to hear that Penny was fabulous throughout the trip.

We appreciate your comments about the long, busy days and the dry hotels. We understand how valuable it is to relax with the group over a drink and reflect on the day’s experiences. We’re sorry this wasn’t possible at the final two hotels, and we’ll pass your feedback to our product team for consideration when reviewing future accommodation options. Many thanks,
The Wendy Wu Tours Team

Discover Japan

Friday 10 Jul 2026
Overview Rating:
Our Service: Excellent
Good advice through online virtual meeting with Q&A afterwards.
Prices for what they provide seem reasonable.
Very informative and helpful

Our Response

Thank you for your review. I am pleased to hear that you found the virtual meeting informative and that the Q&A session afterwards helped to address any points of interest.

It is also good to know that you feel our pricing represents fair value for what we offer. We always aim to be transparent about what is included, so that our guests can make a well-informed decision before booking.

Your kind comments about the team being helpful are much appreciated, and I will be sure to share them with those involved.

Please do not hesitate to contact us if you have any questions regarding your tour.

Kind regards,
Jimmy, Wendy Wu Tours

Pearls of the Philippines

Thursday 09 Jul 2026
Overview Rating:
Our Service: Excellent
We were treatedprofessionally and efficiently5

Our Response

That's great to hear and thanks so much for your review.

Do let us know if you have any questions regarding your booking, we're always happy to help!

Many thanks,

Jimmy, Wendy Wu Tours.

Gems of China

Thursday 09 Jul 2026
Overview Rating:
Our Service: Excellent
Jade was lovely. She was professional and made the whole booking process quick and easy

Our Response

Our lovely Jade! She will be delighted to hear about your comments and I'll make sure a copy of your feedback is sent to her.

Thanks so much for your review and do give us a call if you have any questions regarding your tour.

Kind regards.

Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 08 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke with Steve and he was most helpful. I was impressed with the ease of booking and his competence.

Our Response

Many thanks for your review. I sent this over to Steve and he was delighted that you were happy with his service.

Do let us know if you have any questions about your tour; we're always happy to help.

Thanks,

Jimmy, Wendy Wu Tours.

Majestic Yangtze

Tuesday 07 Jul 2026
Overview Rating:
Our Tour: Good
It is simply impossible to pick out the highlight of this trip as everything was so wonderful. The excursions and evening entertainments surpassed anything I could have imagined and will live with me for years to come. The tour guide pulled the group together as a family and ensured everyone enjoyed their trip.

Our Response

Everyone here at Wendy Wu Tours was delighted to read your review! It is wonderful to hear that the excursions and evening entertainment stayed with you long after the trip ended,

I was particularly touched by what you said about the tour guide. Bringing a group of strangers together and making them feel like a proper family is no small feat, so I know they will be absolutely over the moon to read your words. They really do care about every single person on the tour, and it sounds like they succeeded wonderfully.

Thank you for sharing this. It means a lot to everyone here.

Thanks, Jimmy, Wendy Wu Tours.

Treasures of Malaysia Borneo & Singapore

Tuesday 07 Jul 2026
Overview Rating:
Our Tour: Good

Our Response

Dear John,
Thank you for your 4-star rating of our tour. We are pleased that you overall enjoyed our tour. We would like to have an opportunity to learn more about your experience. Please email us to customerrelations@wendywutours.com.au.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Treasures of Taiwan

Tuesday 07 Jul 2026
Overview Rating:
Our Service: Excellent
So helpful in arranging my next tour.

Our Response

That's great to hear and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Monday 06 Jul 2026
Overview Rating:
Our Service: Excellent
Our needs were considered and met

Our Response

Dear Jeffrey,
Thank you for your 5-star review. I am sure our team will appreciate your feedback.
Looking forward to welcome you on the tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Classic Mekong

Sunday 05 Jul 2026
Overview Rating:
Our Service: Excellent
Concise and friendly but experienced advice and help when booking

Our Response

We're delighted to hear that! Do let us know if you have questions about any aspect of your booking or tour, we're always on hand to help. Many thanks, Jimmy, Wendy Wu Tours.

Additional Night Beijing|Additional Night Shanghai|Grand Tour of China

Sunday 05 Jul 2026
Overview Rating:
Our Tour: Excellent
Good to relax before you start tour

Our Response

Dear Customer,
Thank you very much for your 5-star review. We are pleased you enjoyed our tour and that a night before the tour was a good addition to relax after a long haul flight. We hope to welcome you on one of your tours in the near future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours