Terms and Conditions

Booking Conditions - Wendy Wu Tours

These are the terms and conditions, which apply to your vacation. Payment indicates that you are bound by, and acknowledge that you have read, understood and will comply with all booking requirements and conditions.

It is agreed by and between the passenger(s) and Wendy Wu Tours that all disputes and matters whatever arising under, in connection with or incident to this agreement shall be litigated, if at all, in and before a court located in the State of New York, USA to the exclusion of courts of any other city, state or country.

1 - PAYMENT

Once you have asked us to confirm your booking, the total price of the arrangements you have booked is due and payable as follows:
*If you book more than 65 days before your scheduled departure date, a non-refundable deposit of $300 per person is payable at the time of booking, and the full remaining balance payable 65 days before your scheduled departure date.
*If you book less than 65 days before your scheduled departure date, the full price is payable when you book.

2 - PRICES

All prices shown in this brochure are in USD, and are per person. We reserve the right to change prices quoted in this brochure for any reason at any time before you confirm your booking. Once a booking has been confirmed we reserve the right to change prices in line with any changes in fuel surcharges and currency fluctuation or any fees chargeable for the services included in the cost of your vacation. Should it be necessary to impose any surcharges, we will notify you of the relevant adjustments by issuing a new invoice.

3 - TIPPING

Tipping is an expected element in the tourism industry today and the countries we visit are no exception. On group tours, in order to relieve customers of the expectation to tip individual guides and service providers in each destination we state an amount to be given to the National Guide on arrival to cover the duration of the tour. You will be advised of the amount payable in your final documentation prior to departure.

4 - TRAVEL DOCUMENTS & VISAS

A Passport with a minimum of six months validity from the intended date of Travel is required for travel for all countries in our program. Visa fees, where required, are included for US passport holders in all fully inclusive group packages. Failure to forward passports to Wendy Wu Tours by a specifed date may incur fees to cover "rush" Visa processing. In addition, an request for expedited visa service will incur an additional charge. Unless otherwise requested, your passport will be returned approximately 4 weeks after receipt by us. It is the passenger's responsibility to ensure documentation accuracy, passport validity and that all documents are sent to Wendy Wu Tours eight weeks prior to departure.

Wendy Wu Tours accepts no responsibility for a passengers delay in forwarding documents. In this regard, it is the responsibility of each passenger to ensure that they meet the necessary visa application guidelines of the country you are visiting and your responsibility to ensure the visa we issue you is correct. While we include the cost of the standard visa application service in your tour price (for US passport holders), we will pass on any additional charges incurred. Should your visa application be refused for any reason, you will be liable for the full loss of the booking deposit.

5 - TRAVEL PROTECTION PLAN

Wendy Wu Tours is pleased to offer a low cost Travel Protection Plan. We recommend insurance coverage, and we automatically add the cost to your invoice. If you decide not to purchase coverage, you must decline and deduct the premium from your payment. Travel insurance must be paid with deposit and is non-refundable. Wendy Wu Tours holds no responsibility for any travel insurance claims, either paid or denied.

6 - IF YOU WISH TO MAKE CHANGES AFTER BOOKING

If, after receiving our confirmation, you wish to change your travel arrangements in any way, such as change of departure date or accommodation, we will do our best to make the changes, but it may not be possible.

The following change fees will apply:
*Amendments to the tour booked - $50
*Amendments made within 30 days of departure - $100
*Transferring between tours or changing departure date - $100
*Transferring between tours or changing departure date within 65 days of departure is not permitted and cancellation fees will apply.
*Reissue of airline tickets - $100 plus any nonrefundable costs of the canceled ticket and any additional costs of the new ticket

Once a booking is confirmed, no name changes are permitted under any circumstance.

It is important to note that certain arrangements, such as instant purchase airline tickets, cannot be changed after a booking has been made. Any change will incur a 100% cancellation charge.

Any change by you to your confirmed arrangements after departure is in all cases subject to availability and any extra costs must be paid by you.

7 - IF YOU CANCEL

If you wish to cancel a confirmed booking, you must do so by writing to our office.
When we receive a written cancellation before departure. Charges as a percentage of the total vacation cost are:

65 or more days	Retention of deposit
64 – 42 days	30% including deposit
41 – 30 days	60% including deposit
29 – 14 days	90% including deposit
Less than 14 days	100% including deposit

Once issued, air tickets are 100% non-refundable. If you have to cancel for a reason that is covered by your insurance, you contact the travel insurer. Wendy Wu Tours holds no responsibility for any travel insurance claims, either paid or denied.

8 - IF WE MAKE CHANGES

As this brochure is published before the start of the arrangements shown, we reserve the right to change any of the details and correct any errors at any time. If any such changes are made before you have made your booking we will advise you before we confirm your booking. The right is also reserved to change airline, aircraft types and vessels scheduled for any specific departure. Even after we have confirmed your booking we may have to make alterations to confirmed arrangements. Most alterations will be minor and of little effect on your overall arrangements and while we will do our best to notify you of any such minor change before your departure, we will have no other liability to you.

9 - RESPONSIBILITY

Wendy Wu Tours Inc. is not responsible for personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organization, whether or not such company is rendering any services supplied on the tour. All tickets and vouchers are issued and supplied subject to the foregoing and to all terms and conditions under which transportation and services are provided. Wendy Wu Tours accepts no responsibility for any circumstance amounting to "force majeure" including losses or expenses due to delay or changes in schedules, fight cancellations due to mechanical problems, sickness, weather, strikes, war, quarantine, civil strife, riots, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, food, drought, government action, airport and port regulations and closures, technical transportation problems, maintenance to vessels, scheduling of transport and similar events outside our control. Passengers must bear all such losses or expenses.

Wendy Wu Tours reserves the right to decline, to accept or to return any person as a member of any tour or to cancel or alter the tour. Airline tariffs limit liability for passenger baggage.

If you, or your agent, have made independent travel arrangements, you accept responsibility for joining our tour or arrangements independently and on time. We are not able to refund monies paid to us, or any third party acting on our or your behalf, or make compensation or other payments where, for whatever reason, you fail to join our tour or any arrangements made by us. When you book arrangements with us, you accept responsibility for the proper conduct of yourself and your party. If your actions or omissions cause damage to any property in the provision of the contracted arrangements, or cause delay or diversion to any fight or other means of transportation, you agree to pay any charges incurred.

10 - MISPRINTS/ERRORS

In the event of misprints or errors, Wendy Wu Tours has the right to re-quote or offer a full refund of any monies paid without further liability.

11 - EPIC ADVENTURE WAIVER

Passengers embarking on the Epic Adventure Tour will be required to sign a waiver stating they are in good health, and understand the unique and rustic elements of the program.

12 - COMPLAINT PROCEDURE

If you have a problem during your vacation concerning any service provided as part of the arrangements we have confirmed, you must, inform our National Escort or local representative (or, if none available, with our local agent or hotel manager) immediately to enable them to try to resolve the matter. If this cannot be achieved it is essential that you notify our office in writing, quoting the booking reference number, at the earliest opportunity and no later than 28 days after your return to enable any complaint to be investigated.

13 - BROCHURE VALIDITY

This brochure was printed in September 2010 and the details and prices contained in it are valid for departures from September 2010 -December 2011 but may be superseded by subsequent brochures.