Before You Travel

1. Can you help with booking an airport lounge?
2. How soon after making our booking will we receive confirmation?
3. Do you send information about the destinations we will visit?
4. Will I know which hotels I will be staying in before I go?

• 1
• Can you help with booking an airport lounge?
• You can book an airport lounge with Lounge Pass from as little as $25.00. Please visit this website: http://www.loungepass.com/tp/wu
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• 2
• How soon after making our booking will we receive confirmation?
• Once we have received your deposit we will send your confirmation documents.
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• 3
• Do you send information about the destinations we will visit?
• You will receive information on currency exchange, recommended reading, credit card usage, cultural differences, transportation, and other information pertaining to the regions you will be visiting during your Wendy Wu Touring Experience. You will also receive a Suggested Packing List and a Phrase Book to practice your Chinese.
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• 4
• Will I know which hotels I will be staying in before I go?
• Yes. These details will be sent with your final documents. However, these may be subject to last minute alterations.
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While On Tour

1. What is the maximum luggage allowance on your tours?
2. Do the hotel rooms have coffee makers, irons and hair dryers?
3. Is tipping required? If so, is porterage included?
4. What will we eat on tour?
5. Do you cater to special dietary requirements while on tour?

• 1
• What is the maximum luggage allowance on your tours?
• One carry on and one checked bag will be allowed. The maximum weight for the checked bag is 44lbs to allow for internal fights.
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• 2
• Do the hotel rooms have coffee makers, irons and hair dryers?
• There is no guarantee that the rooms will have these. If you require these items, please take them with you.
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• 3
• Is tipping required? If so, is porterage included?
• Tipping is a way of life. We therefore like to honor tradition and offer tokens of our appreciation while on tour. For your convenience on group tours, these will be collected by your National Escort on arrival in each country and the compulsory amounts are stated on each tour page. On private tours, tipping is discretionary, however, we will advise approximate amounts. Porterage is included on our group tours to China.
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• 4
• What will we eat on tour?
• You will sample a range of local cuisine with occasional western meals.
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• 5
• Do you cater to special dietary requirements while on tour?
• We can cater to most dietary requirements. Please let us know at the time of booking.
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Documents

1. When will I receive my tickets?
2. When do you need to have my passport and visa application forms?
3. How long do you have my passport for??
4. Can I arrange my own visa?
5. What do I need to send you when applying for the visa?

• 1
• When will I receive my tickets?
• We dispatch tickets approximately 2-3 weeks before departure. If you have booked with an agent, tickets will be dispatched to the agent you booked through unless we have been otherwise informed.
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• 2
• When do you need to have my passport and visa application forms?
• We need these 8 weeks before departure. Please avoid sending passports earlier than 8 weeks as this will lengthen the time we need to hold them.
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• 3
• How long do you have my passport for??
• If we receive your passport 8 weeks prior to departure, we would normally expect to have them for a maximum of 4 weeks. If you require your passport back earlier, then please let us know, and we can arrange an ‘express’ visa service at an additional charge.
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• 4
• Can I arrange my own visa?
• Yes, you may choose to process your own visa, however no refunds apply.
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• 5
• What do I need to send you when applying for the visa?
• Visa Services can begin upon final payment of your tour. At that time we will provide the necessary documents needed to obtain a visa. We have partnered with a nationwide visa service company to ensure a seamless application process.
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General Questions

1. Do I have to live in North America to have access to the pricing on this website, whether is be Land Only or Fully Inclusive?
2. When is the best time to visit China?
3. Is the water safe to drink on your tours?
4. What vaccinations do I need before I travel?
5. Do you allow children on your tours?
6. What is the average age on your group tours?
7. Do I have to be super-fit to complete a Wendy Wu Tours itinerary?
8. What is the maximum and minimum number of people that you will take on a tour?
9. What is the flying time to China?
10. As a single traveler, will I be given the option to share?
11. What star rating are your hotels?
12. Are all meals included?
13. What hours of the day do your tours operate?
14. How close can I get to the pandas?
15. Which cabins are used on your Yangtze River cruise vessels?
16. Will I be traveling with passengers from other countries?

• 1
• Do I have to live in North America to have access to the pricing on this website, whether is be Land Only or Fully Inclusive?
• Yes you do. All pricing on this website is only applicable to residents of the USA and Canada. If you live in other country you must book and pay through your local Wendy Wu Tours office using that local pricing.
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• 2
• When is the best time to visit China?
• Generally, April to June and September to October tend to be the most comfortable months to visit, however, many people enjoy tours at other times of the year when there are fewer tourists.
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• 3
• Is the water safe to drink on your tours?
• On all of our tours we strongly recommend that you drink bottled water, which can be purchased from local shops and is very cheap to buy.
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• 4
• What vaccinations do I need before I travel?
• We recommend that you consult your doctor or a travel clinic for up-to-date vaccination information.
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• 5
• Do you allow children on your tours?
• We allow children 12 years and over on our group tours. We recommend that families with children of any age take advantage of our private tours. This will give you more flexibility while on tour.
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• 6
• What is the average age on your group tours?
• We have a very wide age range of people traveling on our tours. The average age is between 40-65, but younger and older passengers travel with us too!
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• 7
• Do I have to be super-fit to complete a Wendy Wu Tours itinerary?
• No. As long as you have a reasonable level of fitness this should not be a problem. All tours will involve walking and the climbing of steps. Our tours are by no means strenuous, unless clearly stated in the tour information.
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• 8
• What is the maximum and minimum number of people that you will take on a tour?
• We never take any more than 28 people on our China tours. The minimum number of people that we need for a tour to operate is 8 and a minimum of 10 to be accompanied by a National Escort.
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• 9
• What is the flying time to China?
• Non-stop flights are 14 hours from NYC and 12.5 hours from LAX. Connecting fights will increase the fight time.
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• 10
• As a single traveler, will I be given the option to share?
• On group tours, we offer the option to share with a tour member of the same gender. If you are willing to share, you will not pay a single supplement. You will be required to share on overnight rail journeys and cruises; however this may not necessarily be with a Wendy Wu Tours passenger. You will be introduced to your share partner on arrival.
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• 11
• What star rating are your hotels?
• All of our hotels are four-star or superior three-star standard, unless otherwise specified.
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• 12
• Are all meals included?
• All meals (excluding beverages) are included in our fully inclusive group tours. Please note that on some of our adventurous tours, some meals may be basic in remote areas. Meals included in private tours are stated in the itinerary. Meals on our group tours start with lunch on the normal day of arrival and finish with lunch on the normal day of departure. As we offer a range of fight options, passengers may arrive and depart at different times during the day. Any additional meals will be at your own expense and no refund will be made for any meals missed.
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• 13
• What hours of the day do your tours operate?
• Tours generally start about 8 a.m. and end shortly after your evening meal.
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• 14
• How close can I get to the pandas?
• You will get close enough for a good photo opportunity. It is possible to touch the pandas at the Chengdu Reserve at an additional cost.
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• 15
• Which cabins are used on your Yangtze River cruise vessels?
• We only use outside cabins so you can enjoy the view.
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• 16
• Will I be traveling with passengers from other countries?
• Our passengers generally enjoy a mixture of British and Australian clients on tour. occasionally we are joined by English speaking passengers from other countries.
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